Intel® NUCs
Support for Intel® NUC products
12134 Discussions

NUC blue screen (BOXNUC8I7HVKVA4)

robot-brown
Beginner
649 Views

Hey all,

After working perfectly for about a year my NUC would not boot and gets stuck on the blue screen . This PC is rack-mounted and drives a digital display only. However, if I plug a keyboard and mouse into the PC and turn it on, it boots perfectly via the power button and also WOL.

Not sure what the difference is and any advice on the fix would be greatly appreciated. It runs a custom museum interactive so I really cant afford to reimage or do anything that will delete the working files.

Thanks.

0 Kudos
14 Replies
LeonWaksman
Super User
632 Views

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

robot-brown
Beginner
591 Views

Thanks very much. Will do tomorrow and get back to you.

robot-brown
Beginner
577 Views

Hi Leon,

See attached file as you requested. Any help would be greatly appreciated.

Robbie,

LeonWaksman
Super User
564 Views

Hi Robbie,

1. From the SSU report, looks that you have never updated the BIOS and probably neither the drivers in your NUC. Since your NUC worked good, I'm assuming that the Chipset Software was installed once.  If not or if you are not sure, download it, unzip and run the SetupChipset.exe to install it. Reboot your NUC. No need to install it again if was already installed.

2. Download the HNKBLi70.86A.0067.EB.msi file. Double click on it and allow your NUC reboot to update BIOS to version 0067 (currently you have installed 2 years old version 0057).  After BIOS is updated, I suggest that you should reset BIOS to default settings:
2.1 Power ON your NUC and when you see the Intel NUC logo, repeatedly press on F2 key. NUC will enter BIOS settings.
2.2 Click on F9 (confirmed by "Y") to set BIOS settings to default.
2.3. Click on F10 ("Y"), to save the settings and exit from BIOS to Windows.

3. Download and install  Intel® Management Engine. Reboot your NUC.

4. Download and install AMD Radeon Graphics Driver Version 20.2.2.  Double click on the downloaded .exe file and the installation will start. Once finished, you will be asked to reboot your NUC. This AMD driver is the main graphics driver for your NUC.

5. Finally, download and install the Intel Driver & Support Assistant.  This application checks if you need further drivers update and will help you to keep your system updated.

 

Leon

 

 

robot-brown
Beginner
520 Views

Hey Leon, thanks for that.

 

I have completed all the steps as you suggested and I am still getting the blue screen on boot (without keyboard and mouse) but if plug my keyboard and mouse in while the PC is off and turn it on, it boots up fine. So weird.

 

Stop code: 0xc000021a

 

Any further advice would be fantastic.

LeonWaksman
Super User
492 Views

Hi Robbie,

1. Please generate an updated SSU report and attach it to your post.

2. Did you reset BIOS to default settings? 

3. You may also try to repair your Windows installation with an in-place upgrade.  This will replace your Windows installation, without affecting your data and programs.

 

Leon

 

robot-brown
Beginner
452 Views

Thanks so much for your help Leon. This is now resolved.

 

Yes i did reset the bios back to default with no change.

 

I did an in-place upgrade as you suggested and it has fixed the issue. It did delete a lot of by apps and config but luckily Windows cretaes a log of exactly what it removed.

 

Thanks again.

LeonWaksman
Super User
444 Views

I'm glad that your NUC works now as expected. 

"It did delete a lot of by apps and config" that is strange. Did you checked "Keep personal files and app" as shown in para.13 of tutorial?

 

Leon

 

 

 

robot-brown
Beginner
440 Views

Yes, i did.

 

It deleted a bunch of third party drivers and apps required to run the interactive software. Mo major hassle tho... got it up and running again in no time.

 

THanks so much for your help Leon.

robot-brown
Beginner
523 Views

Hi, 

Stop code: 0xc000021a

 

Any tips would be awesome.

robot-brown
Beginner
497 Views

Stop code: 0xc000021a

 

No recent changes except the ones suggested by Leon above.

LeonWaksman
Super User
500 Views
ClariceStarling
Valued Contributor II
440 Views

"Message removed"

Personally I think this is the best post ever! 

They need to add a delete button on here ... I thought it was there and I couldn't find it ... now I feel better!

 

LeonWaksman
Super User
434 Views

@ClariceStarling 

I agree with you. I would prefer to delete my post if I want, rather than to erase the contents.

Leon

 

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