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New Contributor I
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NUC d34010wyk doesn't boot with dual monitors

I have a miniDP to DVI as a primary monitor and miniHDMI to HDMI is a big screen TV. Both screens work, but after a reboot I only get to BIOS screen and it hangs after that. It only reboots successfully if I unplug either of the video cables.

Most recent BIOS/drivers as of 1/27/2014.

Anyone had the same issue?

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11 Replies
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Employee

Re: NUC d34010wyk doesn't boot with dual monitors

I am sorry for the trouble.

May I ask, does this issue happen with an older BIOS version?

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New Contributor I

Re: NUC d34010wyk doesn't boot with dual monitors

I installed the new BIOS right away, is there any way to test it without reverting the BIOS?

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New Contributor I

Re: NUC d34010wyk doesn't boot with dual monitors

Is there any way I can escalate this through Intel's support department? Really like the NUC otherwise, but this has to be fixed, to make it usable.

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Employee

Re: NUC d34010wyk doesn't boot with dual monitors

It would really help testing with default settings in BIOS and with a previous version.

Please share the hardware configuration of your system and http://www.intel.com/support/siu.htm Intel® SIU report.

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New Contributor I

Re: NUC d34010wyk doesn't boot with dual monitors

Ran SIU report, reference number 0237 4426

Will try to install precious version of BIOS next to see if the issue persists.

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New Contributor I

Re: NUC d34010wyk doesn't boot with dual monitors

Installed BIOS WYLPT10H.86A.0022.EB, same result. The audio device for HDMI not showing after reboot. Like before, it shows sometimes and then stays until the next reboot/sleep/display change.

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Employee

Re: NUC d34010wyk doesn't boot with dual monitors

How is the operating system drive connected to your system (SATA, mSATA, USB)?

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23607 BIOS version 0024 has been recently released; you may want to give it a try.

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New Contributor I

Re: NUC d34010wyk doesn't boot with dual monitors

mSATA SSD inside the box.

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Employee

Re: NUC d34010wyk doesn't boot with dual monitors

Could this be related to the pin 20 in the Displayport cable? There are reports of different issues over the internet including Intel® SSDs, as you can see here: /message/219862 https://communities.intel.com/message/219862

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Beginner

Re: NUC d34010wyk doesn't boot with dual monitors

Hi Joe

in my case it has nothing to do with the Displayport cable (because it is not a Displayport to Displayport cable). My NUCs are connected like this:

1. Monitor mini HDMI to DVI

2. Monitor mini Displayport to DVI

I have 1 NUC which works fine. 2 others won't boot with two connected screens (doesn't matter which I unplug). I also updated the Intel graphic driver to 10.18.10.3496. The BIOS version is: WYLPT10H.86A.0025.EB (just checked if there is a newer).

Any idea?

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Employee

Re: NUC d34010wyk doesn't boot with dual monitors

Well, it seems that so far the common factor is the miniDP to DVI cable. I may suggest an active video converter instead of the passive one you are using.

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