Community
cancel
Showing results for 
Search instead for 
Did you mean: 
TB5
Novice
1,419 Views

NUC dead after just three days!

NUC5i5RYK + 8Gb (1.35V Corsair) + 480Gb SSD (Crucial M2)

Updated to latest BIOS, then installed Ubuntu 15.04

Seemed to work very well.

Suspended it last night (not first time) and this morning it wouldn't wake up (orange suspend LED just kept flashing). Tried 4-second button press, tried different mouse and keyboard, nothing. Eventually pulled the power cord, now it won't do anything - no boot at all.

What to do? I have seen older NUCs had issues with Ubuntu 14.02 - but this is latest BIOS and Ubuntu 15.04.

10 Replies
Ricardo_G_Intel1
Employee
138 Views

Do you see any LED color on the power button?

MVigu
Novice
138 Views

I just met with exactly the same problem but with two minor differences : 2 operating systems could be selected at boot : either Windows 7 pro in UEFI mode or Ubuntu in lagacy mode, and the NUC is nearly 2 months old. The bios has been updated thre's less than a week from release 130 to release 249.

And to answer the question, now there is no LED color on the power button. But the NUC seems to be powered as evidenced by the flashing green LED near the network connector.

TB5
Novice
138 Views

No, power button LED does not illuminate - it looks completely dead.

It appears others are randomly having this problem with Ubuntu and S3 suspend state.

At the moment I'm calling it a BIOS error, because no matter what Ubuntu does it should not brick the NUC.

Incidentally I installed latest BIOS (0249) before installing OS.

Ricardo_G_Intel1
Employee
138 Views

If the NUC have not power at all and if you have tested another power source (wall outlet), please contact Intel® support. http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

TB5
Novice
138 Views

Power supply is OK (there is a green LED lit inside NUC, but nothing on switch).

I have submitted a support request.

The more I read about this issue, the more I am convinced there is a BIOS issue.

I accept the possibility that Ubuntu might not be going through correct process while in S3, but that should not brick the NUC.

pcova
Beginner
138 Views

I am wondering about Intel support on GNU/Linux : see https://communities.intel.com/thread/55847?sr=stream https://communities.intel.com/thread/55847?sr=stream Do you know what are "prefered distros" for NUCs ? I am asking, because I am facing issue since I upgraded DE3815TYKE to latest BIOS , It's affecting debian, archlinux, tizen too and want to make a proper report about observed regressions...

MVigu
Novice
138 Views

Being again faced with the same problem, but with a new NUC5i3RYH, I just found a workaround. To unlock the NUC, simply send a wake on lan to the NUC.

Jose_H_Intel1
Employee
138 Views

Please check the following article: http://www.intel.com/support/motherboards/desktop/sb/CS-034034.htm Intel® NUC — Supported Operating Systems

TJone12
New Contributor I
138 Views

Hi Linuxistas,

This is one of at least fourteen threads in this forum which address Intel's 'Linux Suspend > Dead NUC' intermittent defect, dating back to August 2014.

The good news is that a workaround exists which means you can at least avoid getting your NUC bricked by this defect, and it involves using methods other than a short press on the Power button to wake a sleeping NUC – ie: wake-on-USB and/or wake-on-LAN.

For full details, see the 'Workaround Alert' above the my OP in the 'NUC5i5RYH Bricked by Ubuntu Suspend for Fifth Time' thread " /message/359708# 359708 https://communities.intel.com/message/359708# 359708

EstebanA_C_Intel
Employee
138 Views

Hello Dalinian:

Thank you for the information provide regarding this workaround.

Regards,

Esteban C

Reply