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12547 Discussions

NUC locking up overnight when turned off - NUC11PAKi5

leon49
Beginner
484 Views

Turn the system off at night using Windows shutdown

In the morning the blue power button is lit but the NUC will not start/respond to pushing the button. Holding the button down does not shut down the system. It does not respond to any device configured to wake it up.

The only way to start the system is to remove the power cable

Changed all the setting so the system and screen do not sleep when powered but did not make any difference

Appreciate your advice

0 Kudos
7 Replies
AlHill
Super User
472 Views

There are many NUCs.  Which one?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

leon49
Beginner
461 Views

 

NUC11PAKi5

i5 2.4Ghz

Windows 10 x64

 

Jean_Intel
Moderator
407 Views

Hello leon49,


Thank you for your response.


If I may interrupt here, I want to confirm some information to have more insight into your issue.


When did the issue start?

Is there any error message when you turn your system on?

Have you experienced any Overheating issues?

You mentioned that you tried all the settings, so the system and screen do not sleep. Is there any issue when the system enters sleep mode?

Create a report using the Intel System Support Utility (Intel SSU)  

• Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...)

• Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 

• Click on the menu where it says: "Summary" to change it to "Detailed View." 

• To save your scan: click on "Next"; then "Save." 


Best regards, 

Jean O.  

Intel Customer Support Technician


leon49
Beginner
392 Views

Thank you. Responses to questions below.

 

When did the issue start?

Issue started about 6 weeks ago

 

Is there any error message when you turn your system on?

No error messages - boots OK

 

Have you experienced any Overheating issues?

None that I am aware of

 

You mentioned that you tried all the settings, so the system and screen do not sleep. Is there any issue when the system enters sleep mode?

It will intermittently experience the same type of lock up when in sleep mode

 

Create a report using the Intel System Support Utility (Intel SSU)  

Report attached

 



 

Jean_Intel
Moderator
369 Views

Hello leon49,


Our apologies for the inconvenience. We are working on the solution for your issue. However, if you want, you can try running the drivers 30.0.101.1069 or 27.20.100.9466. If you would like to try these drivers, try a clean installation of the drivers.


Driver 30.0.101.1069 (https://www.intel.com/content/www/us/en/download/19344/685037/intel-graphics-windows-dch-drivers.htm...)

Driver 27.20.100.9466 (https://www.intel.com/content/www/us/en/download/19344/30381/intel-graphics-windows-dch-drivers.html)

Clean installation (https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html)


Best regards, 

Jean O.  

Intel Customer Support Technician


Ronny_G_Intel
Community Manager
241 Views

Hi everyone,


This issue is addressed by GFX driver version 31.0.101.3222, please refer to the following URL:

https://www.intel.com/content/www/us/en/download/739618/intel-graphics-dch-driver-for-windows-10-and...


Regards,

Ronny G


Jean_Intel
Moderator
195 Views

Hello leon49,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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