Intel® NUCs
Support for Intel® NUC products

NUC not booting

IYada
Beginner
417 Views

Hi, 

I have an Intel NUC single board NUC7i5DNBE  that I brought in August 2018 and since then it was working fine. I started using it back after an year but have issues with it. It worked fine for 1 days but suddenly got switched off and wont boot at all. The green LED is solid but when I press the power button, nothing happens. I had this problem before with this NUC and another one that I have but every time it happened, I disconnected all the devices from it, removed CMOS battery and let it be for a day (once just 15/20 mins) and the NUCs started working again.

This time, this NUC behaves weird. After removing everything in the night and trying to start next morning, when I connected the power supply it switched on automatically (it was not happening before and I had to press the power switch)   as soon as I attached the power cable. It looked all  good but when I restarted the same problem appear. 

 

I again waited the entire day and the same happened in the evening. After that I decided to wait more and then run a bios update. However, now if I connect the power cable, the white light blinks for a second and then goes off, the fan keeps running but the white light keeps blinking every 40/50 seconds but nothing happens. I tried pressing power button for 3 seconds but nothing happens. I tried removing everything and start the NUC but that also doesnt work. I have an extra CMOS battery but that also gives the same result. 

 

I would really appreciate any help in this matter. Let me know if any more information is needed. The NUC has an SSD and 2x8 GB rams and I even though I have not checked them for any fault, its highly unlikely that one of these is the issue as the nuc doesnt boot even after removing them.  

Thanks, 

Indrajeet 

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7 Replies
n_scott_pearson
Super User Retired Employee
411 Views

I have a suspicion that, because it sat for a year, the CMOS battery is exhausted. There are various places where you can purchase replacement CR2032 batteries fairly cheaply. Here is an example: https://www.amazon.com/dp/B08NZVFQRJ.

Hope this helps,

...S

P.S. Note: Be careful: Some batteries - especially those intended for Dell PCs - are wired backwards and cannot be used (well, not without swapping the pins in the connector, but this is actually fairly easy to do).

IYada
Beginner
409 Views

Hi,

Thank you for the reply. I had this spare battery https://www.amazon.com/gp/product/B07P5N564J/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

I tried it but it did not work. This one also is 2 years old and I never had to use it. I don't know if both of the CMOS battery I have are bad. I will get the one you showed and see if it works. 

 

Thanks ,

Indrajeet

n_scott_pearson
Super User Retired Employee
395 Views

If the battery was no stored where it could somehow be shorted, it shouldn't lose enough power to matter. Perhaps it is not an issue with the battery. But, if you are going to continue and make sure - and you are adventurous - you can  disassemble the packaging and replace just the raw CR2032 battery (that will lower the cost too).

...S

IYada
Beginner
366 Views

Hi, 

I had already ordered the battery and it came today but the new battery too has the same issue. Every time I reconnect the CMOS battery, NUC takes longer to boot but boots and works fine. If I shut the nuc down and try to hit the power switch it doesnt work but reconnecting CMOS cable after leaving it for 10 seconds does the trick.  This time I have also updated the BIOS but to no avail. If these any setting that tells the NUC to start from the power button instead of when the power supply is connected. The 'after power failure' in the secondary power settings is set as 'stay off' . 

Please let me know if you have any other suggestion or else this would be my new normal :). 

Thanks, 

Indrajeet

AndrewG_Intel
Moderator
342 Views

Hello @IYada

Thank you for posting on the Intel® communities.


We are checking this thread and we would like to know if you need further assistance. We understand that after installing a new CMOS battery the Intel® NUC is able to boot but still experiencing booting issues.


If further assistance is required, please let us know and run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.
  • To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
309 Views

Hello IYada

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


IYada
Beginner
301 Views

Hi, Thanks for the support. My problem was not solved but I am starting the NUC by unplugging the bios every time I need to use it. You can please close this thread. 

 

Thanks,

Indrajeet

 

 

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