NUC shutting down after BIOS load and before Windows boot

[WinterStorm78]

Hello

Intel replaced my previous NUC for a new similar one due to a faulty display card.

In the new NUC, I have installed the RAM and harddrive that I used in the old NUC, so kept the windows installation.

When I start the NUC, I can load the BIOS screen if I press F2.

If I don't load the bios, I get to Bitlocker. I unlock it with the key and I get the INTEL and the circle "bubble" that turns below it. The Harddrive orange light seem to work and flickers, but then suddenly, the NUC  shuts down.

I thought it was the drive, but when I tried to install windows on another drive using an installation USB, it did the same.

Any idea what should be fixed? Or should I send it back to Intel?

Best regards

[AlHill]

Which model NUC, both old and new?

Have you tried a clean install?

Have you tried different memory?

Hard disk or SSD?  Have you tried different storage?

Doc (not an Intel employee or contractor)

[WinterStorm78]

Thank you for your response:

Which model NUC, both old and new? BXNUC10i5FNH3

Have you tried a clean install? Yes, on another SDD drive

Have you tried different memory? No, I don't have any. I have 16gb

Hard disk or SSD?  Have you tried different storage? SDD 1gb Samsung

Doc (not an Intel employee or contractor)

[AlHill]

Surely the SSD must be larger than 1GB, correct? 

I would try different memory, from a different manufacturer.

Doc (not an Intel employee or contractor)

[WinterStorm78]

The original SDD and the 16gb RAM worked with the same NUC model. the SDD is 1TB (not GB)

I just removed them and 3 days later I had the new NUC and installed them in.

I unfortunately cannot try with another set of 16gb RAM (don't know anyone who has them around me) and they cost a lot. 

[AlHill]

The different memory does not have to be 16 GB.   If you any compatible sodimm of 4gb or more, just give it a test.  Otherwise, an Intel support engineer will have to assist you.

[WinterStorm78]

Found a couple of 4 gb ram...still does not work. Bios recognises everything well. But when windows is booting that it fails

[n_scott_pearson]

It is sounding to me like the replacement NUC that they sent you is a dud. I suggest that you contact ICS and have them replace this unit.

...S