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WinterStorm78
Beginner
140 Views

NUC shutting down after BIOS load and before Windows boot

Hello

Intel replaced my previous NUC for a new similar one due to a faulty display card.

In the new NUC, I have installed the RAM and harddrive that I used in the old NUC, so kept the windows installation.

When I start the NUC, I can load the BIOS screen if I press F2.

If I don't load the bios, I get to Bitlocker. I unlock it with the key and I get the INTEL and the circle "bubble" that turns below it. The Harddrive orange light seem to work and flickers, but then suddenly, the NUC  shuts down.

I thought it was the drive, but when I tried to install windows on another drive using an installation USB, it did the same.

Any idea what should be fixed? Or should I send it back to Intel?

Best regards

0 Kudos
7 Replies
AlHill
Super User
138 Views

Which model NUC, both old and new?

Have you tried a clean install?

Have you tried different memory?

Hard disk or SSD?  Have you tried different storage?

Doc (not an Intel employee or contractor)

WinterStorm78
Beginner
136 Views

Thank you for your response:

Which model NUC, both old and new? BXNUC10i5FNH3

Have you tried a clean install? Yes, on another SDD drive

Have you tried different memory? No, I don't have any. I have 16gb

Hard disk or SSD?  Have you tried different storage? SDD 1gb Samsung

Doc (not an Intel employee or contractor)

AlHill
Super User
133 Views

Surely the SSD must be larger than 1GB, correct? 

I would try different memory, from a different manufacturer.

Doc (not an Intel employee or contractor)

 

WinterStorm78
Beginner
130 Views

The original SDD and the 16gb RAM worked with the same NUC model. the SDD is 1TB (not GB)

I just removed them and 3 days later I had the new NUC and installed them in.

I unfortunately cannot try with another set of 16gb RAM (don't know anyone who has them around me) and they cost a lot. 

AlHill
Super User
127 Views

The different memory does not have to be 16 GB.   If you any compatible sodimm of 4gb or more, just give it a test.  Otherwise, an Intel support engineer will have to assist you.

 

WinterStorm78
Beginner
107 Views

Found a couple of 4 gb ram...still does not work. Bios recognises everything well. But when windows is booting that it fails

 

n_scott_pearson
Super User Retired Employee
70 Views

It is sounding to me like the replacement NUC that they sent you is a dud. I suggest that you contact ICS and have them replace this unit.

...S

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