Intel® NUCs
Support for Intel® NUC products
12110 Discussions

NUC10 looses network (LAN) connection in modern standby

MKemp4
Novice
331 Views

Hello,

when my NUC enters modern standby and is rewoke the network connection (LAN) is lost...

Today, even after a fresh reboot the network connection was lost...

Any hint from this community?

 

Power option menu (File A) do not show any boxes to change it (should not anyway as on modern standby), Win 10 option either (File B) and even gpedit shows expected settings (File C)

 

 

 

0 Kudos
3 Replies
AndrewG_Intel
Moderator
290 Views

Hello @MKemp4

Thank you for posting on the Intel® communities.


In order to check this further, could you please provide us with the following information?

1- Is this a new Intel® NUC? When did you purchase the device?

2- Did the Network LAN connection work fine before at any time? Or is the issue happening since the very first day that you have the computer?

3- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, driver, BIOS or software updates?)

4- When the issue happens, do you see any error code or error message in Device Manager related to the Network Controller? How do you re-enable de Network Controller and/or re-establish the connection?


5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Note:

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
237 Views

Hello MKemp4

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
215 Views

Hello MKemp4

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply