NUC10FNH Over-temperature condition

[Pable]

Regularly (but not always) after boot pc shuts down, on power up get message "System has recovered from an over temperature condition. Please ensure proper airflow before continuing."

Press enter and it goes back to where i was, but it usually happens a few more times.

I am in typical flat in UK, not over warm, so it is definitely not over heating. BIOS are untouched, no over clocking.

I see this was reported before and fixed but no solution posted, just said to report here.

This has been happening since last year, but i kept putting off reporting it as i was moving house, which kept being delayed.

This is about my fifth NUC, all second hand apart from this one, and all worked perfectly. This has already been replaced under warranty for boot problem.

[n_scott_pearson]

There are a list of possibilities here...

1. You may have a physical problem with the NUC's fan. Go into BIOS Setup (using F2 key at the "Intel NUC" BIOS Splash screen) and check whether a non-zero fan speed is being displayed. If the speed is zero, you may have something blocking the fan from operation (see item #2 regarding dirt blockage and process for physically accessing the fan) or you may have an issue with the operation of the NUC's Embedded Controller (EC) (see item #3 regarding this).
2. You may simply have a situation where dust has built up and is disaffecting airflow. The simplest thing to try is taking a can of compressed air and blowing it into the NUC through each of the various openings (especially the one above the connectors on the back of the NUC). Do this outside; you may see a cloud of dust extinguished. The more-thorough thing requires that you remove the NUC's motherboard from the chassis, so that you can clean out the buildup around the fan and heatsink. There is a video showing how to do this here: https://www.youtube.com/watch?v=vPxo0Y_P_F0. Actually, there are a whole bunch of videos that can help you; just do search within YouTube for "cleaning nuc fan".
3. You may have a situation where the EC, which is responsible for controlling the blower, is not operating properly. First thing to try is going into BIOS Setup and adjusting the fan speed control configuration to apply more cooling. For more information, consult article Intel NUC Cooling and Fan Speed Control Parameters. The very act of making this change can fix some issues at the EC. The more-involved process is to reinstall the latest BIOS Update using the F7 method (NOT the Express BIOS Update method initiated from within Windows) and, if that doesn't do it, reinstall again using the BIOS Recovery process. For more information on these processes, consult article Intel NUC BIOS Update and Recovery Instructions for Aptio V BIOS Core.

If, after all this, you have not fixed the issue, then you may need to consult the pros. If you are still covered by warranty, you can talk to Intel about getting the base unit replaced (again). You can also have a local expert look at the unit (perhaps even doing some of the processes I talking about above).

Hope this helps,

...S

[Pable]

By the way it is an i7. I changed the cooling from balanced to cool and then reinstalled the Bios using F7.

Shut down again, same problem.

Then removed MB and checked for fluff etc around fan. All nice and clean, nothing to do.

Since then all is well. But i don't want to close yet. I will give it a week.

Fingers crossed, but i reckon it will happen again!

Peter.

[Pable]

Yesterday it happened again twice. I will try your final suggestion and reinstall the BIOS using the recovery method.

Not hopeful. 

[AndrewG_Intel]

Hello @Pable

Thank you for posting on the Intel® communities.

We are reviewing this thread and we would like to know if you need further assistance. Our understanding is that you would try a BIOS recovery. Did it help to solve the issue?

If further assistance is required, could you please provide us with the following information?

1- By any chance did you change Fan settings in the BIOS? For instance, did you enable Fan off Capability in BIOS? (Press F2 during boot to enter BIOS Setup > Cooling > Fan Off Capability).

We have seen this error message "Warning: System has recovered from an over-temperature condition. Please ensure proper airflow before continuing." after enabling this feature, but for now the reports are for Panther Canyon.

Could you please verify this in the BIOS?

2- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

PS: Thank you very much @n_scott_pearson for all the support and the detailed steps you provided.

Best regards,

Andrew G.

Intel Customer Support Technician

[Pable]

I did a BIOS recovery and i have had one shut down since.

I have not touched the fan setting, Fan off Capability is ticked, by default i think, i have never changed it. 

SSU output attached.

[Pable]

Shut down again this morning. Think it's faulty.

[AndrewG_Intel]

Hello Pable

Thank you for your response and for the report. Just to exhaust all the possibilities, could you please try the following steps and let us know if the behavior persists?

1- Load BIOS defaults:

• Press F2 during boot to enter BIOS Setup.
• Press F9 to load defaults.
• Press F10 to save and exit BIOS Setup.

2- Enter the BIOS Setup again, go to Advanced > Cooling, and change one more time the Fan Control Mode to Cool. Also, check if the Fan Off Capability is Enabled or Disabled. If enabled, test the behavior with the feature disabled.

3- Update the Intel® Graphics DCH Driver for the Intel® NUC, Version 30.0.101.1660.

We will be looking forward to hearing back from you.

Best regards,

Andrew G.

Intel Customer Support Technician

[Pable]

I have done as asked, loaded BIOS defaults, Fan Control Mode to Cool, Fan Off Capability was ticked so now unticked.

I have the Intel Graphics & Support Assistant loaded. It says i am up to date, with Graphics - Intel UHD Graphics

ver 27.20.100.8681.

Downloaded Intel Graphics DCH Driver ver  30.0.11.1660 and installed. 

Intel Graphics & Support Assistant still says as above ver 27.

Is Graphics DCH Driver separate to UHD Driver? Confused.

[AndrewG_Intel]

Hello Pable

Thank you for your response.

In regards to your concerns, please allow us to explain the following:

Intel® UHD Graphics refers to the Graphics controller (let's say the GPU model/SKU) on your Intel® NUC/Processor.

DCH refers to "Declarative, Componentized, and Hardware Support Apps driver". This is a new driver model we have moved to follow new Microsoft's requirements. Windows DCH Drivers are driver packages supported on Intel® 6th Generation Core Processors and newer and these driver packages will install and run on Universal Windows Platform (UWP) based editions of Windows® 10 and Windows 11*.

Having said that, UHD and DCH refer to different concepts. UHD Graphics is the "Graphics Controller" model (aka Graphics SKU). Other examples of Graphics SKUs are: "HD Graphics 530, UHD Graphics 620, UHD Graphics 750, Iris® Xe Graphics", etc.

DCH just indicates the new "driver model" we are using now in our driver packages.

If you would like to learn more about DCH Drivers, you may review these links:

• Intel® Windows DCH Graphics Drivers FAQ
• General Information about Windows* DCH Drivers for Intel® Graphics

The driver Version 30.0.101.1660 is indeed the latest driver available for your Intel® NUC. If you receive notifications from Intel® DSA offering "an older driver", you can just ignore the notification. (it may take a while for Intel® DSA to properly identify that you are actually running the latest (and correct) driver version).

Now, since we understand you have followed our previous steps including installing the driver version 30.0.101.1660, just to make sure could you please confirm if this helped with the behavior? Or does the issue (shutdowns follow by "over temperature condition" messages) still persists?

Best regards,

Andrew G.

Intel Customer Support Technician

[Pable]

Since changing cooling to cool and disabling fan off capability all is well.

I changed cooling to cool before with no success, so assume it is the fan off capability. It switches off at 40 C 

maybe doesn't switch on again.

If true will this be fixed?

I have put cooling back to balanced to see if any change. 

[AndrewG_Intel]

Hello Pable

Thank you for your response. It is good to know that after applying these settings all is well. We will review this behavior further and once we have any additional information, we will be posting it here in the thread.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Pable

After reviewing this further, considering the scenario of how you received the warning messages and the issues with the shutdowns, our recommendation is to reach out to Intel® Customer Support directly through phone or chat for warranty assistance to replace the Intel® NUC. Here is the "Contact us link".

Please make sure to select your country or region and to contact us within your local business Support hours. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel® Customer Support.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Pable

Since there are no more questions, we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician