NUC10FNH i5 10210 HDMI FIRMWARE

[GerardColt]

Hello,
I am having a problem with my Intel NUC 10FNH i5 10210U
I think it has been semi bricked. I have tried updating the HDMI port firmware due to black flicker issue. I have followed the steps in the user guide as indicated and I have
made sure the firmware belongs to my NUC model. During the installation process through BobcatAuxISPTool running as administrator with the HDMI cable connected by pressing START, the equipment did not react for more than 15 minutes. I have turned it off, I have had to reinstall Windows 10 because NUC didnt react, and now with reinstall Windows react, but the option to update Firmware does not work for me, the graphics are at low resolution, although only Windows 10 was just updated and now they look good, but I do not know if this has been able spoil the NUC.

Is there a way to repair it or install the Firmware correctly?

Please help.

[Alberto_R_Intel]

GerardColt, Thank you for posting in the Intel® Communities Support.

In reference to your question, "I do not know if this has been able spoil the NUC", since the Intel® NUC is booting to Windows*, it is very unlikely that it has been spoil.

Now "Is there a way to repair it or install the Firmware correctly?" Yes, there is but, before trying the HDMI firmware update, we recommend to update the BIOS to the latest version which is 0052, you will find the instructions to do that in the following links:

https://downloadcenter.intel.com/download/30404/BIOS-Update-FNCML357-

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html

After that, we suggest to install the Intel® Chipset and Management Engine drivers and then the latest Intel® Graphics driver version 27.20.100.8681:

https://downloadcenter.intel.com/download/29208/Intel-Chipset-Device-Software-for-NUC10i7FN-NUC10i5FN-NUC10i3FN

https://downloadcenter.intel.com/download/29224/Intel-Management-Engine-Consumer-Driver-for-Windows-10-64-bit-for-NUC10i7FN-NUC10i5FN-NUC10i3FN

https://downloadcenter.intel.com/download/29230/Intel-Graphics-DCH-Driver-for-Intel-NUC

By using the link below and the information on it, you should be able to install the HDMI firmware update version 1.78.2.0:

https://downloadcenter.intel.com/download/29779/HDMI-Firmware-Update-Tool-for-NUC10i3FN-NUC10i5FN-NUC10i7FN

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello GerardColt, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[GerardColt]

Hola Alberto,

I will try what you have indicated.

I'll tell you right away.

Thanks.

[GerardColt]

Hola Alberto,

I have updated BIOS, installed all the drivers and the Intel Management Engine.

It seems that we have advanced, the original problem has disappeared.

I am attaching an image before proceeding to press START so that you can tell me if I should update.

Thanks

[GerardColt]

Hola Alberto,

While updating HDMI Firmware, it has lost the video signal for 15-20 minutes and I had to remove and insert the HDMI cable to recover the video signal.

It could be a bug.

Now it appears to have completed successfully.

Thanks Alberto.

[Alberto_R_Intel]

Hola GerardColt, Thank you very much for sharing those results.

Perfect, excellent, it is great to hear that after updated the BIOS, installed all the drivers and the Intel® Management Engine, the HDMI firmware update worked, and now is installed properly on your system.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician