NUC10I7FNH with Razer Core / Nvidia Geforce 3060TI

[Lagouach]

Hello,

Impossible to connect my Razer Core (3060TI inside) on the Thunderbolt.

The screen display the desktop just 10 seconds and it crash with a windows 10 error message - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED -

I tried to install the latest version of graphic card driver without result.

I tried to install the latest version of the intel Thunderbolt port without result.

Has someone already encountered the problem?

[Victor_G_Intel]

Hello Lagouach,

Thank you for posting on the Intel® communities.

To better assist you please provide the following report to continue with your support request.

Please run the following tool and attach the report generated.  

-Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".  

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[Lagouach]

Hello @Victor_G_Intel,

Thank you for your help.

There is the report in attachement.

Regards,

[Victor_G_Intel · Accepted solution]

Hello Lagouach,

Thank you for posting on the Intel® communities.

Based on the information provided we would like to recommend the following:

-Go to NVIDIA.com to get the latest NVIDIA GPU drivers.

·        Uninstall the current GPU drivers in your system and then perform a clean fresh driver install.

·        Install the latest driver for the NVIDIA GPU card.

-Set the power mode in the NVIDIA control panel to Maximum Performance.

·        To do this, go to 3D Setting > Global Setting > Power Management Setting > Maximum Performance.

-Try To test the unit with a different Thunderbolt cable.

-Set BIOS defaults on the Intel NUC:

·        Press F2 during boot to enter BIOS Setup.

·        Press F9 to load default settings.

·        Press F10 to save and exit BIOS.

-Confirm Windows® 10 is current by using the Windows Update feature.

-In Windows Power & Sleep Settings, turn off PCI Link Power Management:

Steps:

·        Go to Control Panel > Hardware and Sound > Power Options.

·        Select Change Plan Settings.

·        Select Change Advanced Power Settings.

·        Go to PCI Express > Link State Power Management.

·        Set On Battery and Plugged In to Off.

·        Click OK.

-In BIOS try the following steps:

·        Press F2 during boot to enter BIOS Setup.

·        Change Power Mode to High Performance.

·        Disable Intel Virtualization Technology for I/O (VT-d) under the Security menu.

·        Disable Advance State Power Management under Power-> Secondary Power Settings.

·        Set Thunderbolt Security Level to Legacy.

·        Press F10 to save and exit BIOS.

-Test the eGPU on a different system (other than an Intel NUC) to ensure it's in working condition.

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician 

[Victor_G_Intel]

Hello Lagouach,

Were you able to check the previous post?  

Please let me know if you need further assistance.  

Best regards,

Victor G. 

Intel Technical Support Technician

[Victor_G_Intel]

Hello Lagouach,

We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer being monitored 

Victor G. 

Intel Technical Support Technician