NUC10i3FN Auto-Restart After Shutdown

[NUCcase]

OS: Windows 10 Pro 2020H2 x64

Initially I thought it was caused by the latest 0047 BIOS, as it turns out, the problem is reproducible regardless of BIOS version and beyond any doubt it was caused by the installation of Intel® Chipset Device Software for NUC10i7FN, NUC10i5FN, NUC10i3FN Windows 10 64-bit version 10.1.27.2 (7/18/2019).

Here is what I have done for BIOS 0046 and 0047:

1. Install Windows 10 Pro fresh

2. Right after installation, shutdown and observe no problem

3. Turn on the NUC again and  create a restore point

4. Immediately install Intel Chipset Device Software, shutdown and observe the NUC restarts automatically

5. After the restart, perform a restore to the state before the chipset software installation

6. After the restore, shutdown and observe the NUC still restarts automatically; this tells me that the chipset software is probably doing something more than just copying the driver files and updating the registry

Note: F9 in BIOS doesn't help

Now, there is another download file INF Driver Pack for Windows® 10 64-bit for NUC10i7FN, NUC10i5FN, NUC10i3FN which seems to be the same thing but newer and requires numerous manual installation of inf files. I suspect that one of the device drivers (ME?) is the culprit.

Can any Intel technical staff respond to this issue?

[NUCcase]

I finally tracked down the offending device driver:

CML_PCH (Comet Lake Platform Controller Hub)

I ended up manually skipping the above driver to avoid the shutdown problem.

[Dickens]

This happened to me when I had a bad video card pluged in. I swapped out that card and the problem was solved.

I would recomend removing all add-on cards and usb devices and booting the computer with just a monitor, keyboard and mouse attached. Then if the problem is gone, add one device at a time until the problems comes back. Then you will know which device has a problem.

[NUCcase]

How could you plug a video card into a NUC??

[n_scott_pearson]

You plug the card into a chassis that is connected to the NUC via Thunderbolt 3. This is what we normally use the "eGPU" (external GPU) moniker for. The most well-known eGPU Chassis supporting this capability comes from Razer (see: https://www.amazon.com/dp/B07CQG2K5K), but there are also chassis made by Asus, GigaByte, Alienware, Startech, Sonnet, OWC, PowerColor, Akitio, etc.

I would add that @Dickens' response doesn't read like he is talking about a NUC, however.

...S

[Maria_R_Intel]

Hello NUCcase,

Thank you for posting on the Intel* Community.

We would like to know if the behavior persisted in order to provide you with some steps. Please let us know if you still need assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello NUCcase,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello NUCcase,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician