NUC10i3FNH loud when Browsing the Web and WLAN Disconnects

[Dave_]

Hello,

last week i bought a new Intel NUC10i3FNHFA  Windows 10 Home preinstalled.

I updated all Drivers and the BIOS with Intel Driver & Support Assistant. BIOS Version: 0045

Also i updated Windows 10 to Version 2004.

When i browsing the Web with Edge Chromium or Firefox i can hear the FAN spin up from Time to Time with 5-8 Tabs open (only Websites, no Video or Gaming). The FAN-Profile in BIOS is set on "quiet".

For example during the writing of this Post there was 2 times a short Period where i can heard it Spins up and Down. Often the FAN runs 50% of the Time, with only Edge Chromium open. 

Apps and Programms in the Background are deactivated in Autostart. Only Drivers and Windows  Defender active.

Is it possible that the Intel® Core™ i3-10110U for even only Browsing is to slow or maybe the HDD next to the CPU and FAN gets too hot? I changed the FAN Sensor to PCH, but it stayed the same. I also deactivated Turbo Mode. 

Also sometimes the WLAN disconnects and reconnects from Time to Time (not so often). 

Maybe someone could help. would be awesome.

Thanks

[Sebastian_M_Intel]

Hello Dave_, 

Thank you for posting on the Intel® communities.   

This is not an expected behavior, as you just recently bought the NUC, you can try reaching out the original reseller and request a warranty for it.  

In case you are interested in troubleshooting your new unit, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

2. Run the Intel® Processor Diagnostic Tool and send the results either in a screenshot or .txt file. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply. 

3. When opening these 5-8 tabs in the browser, provide a screenshot of the Performance tab of the Task Manager. 

4. Open the unit and inspect the fan to check if something is obstructing the fan. Then, try to clean the radiators with compressed air. 

5. Try a BIOS recovery to the latest BIOS version.

6. In case that does not work, try resetting the Operating System (OS). Follow Microsoft's recommended procedure. 

Regards, 

Sebastian M  

Intel Customer Support Technician  

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.

[Dave_]

Thanks a lot for your reply.

For Steps 1-3, see Attachment. Info: The Peak in the Performance Tab on the Task-Manager was reached when i opened/reloaded the Tabs in the Browser.

I will try Steps 4-6 later and posting the Results here tomorrow.

Regards

[Sebastian_M_Intel]

Hello Dave_,  

Thank you for the update. 

We will be looking forward to hearing back from you with the outcome of the steps missing, as soon as you have an update, please post it on this thread. 

Also remember that as mentioned, this is not an expected behavior. As this is a new machine you can contact the reseller and claim a warranty for it.  

Regards,  

Sebastian M   

Intel Customer Support Technician  

[Dave_]

4. Open the unit and inspect the fan to check if something is obstructing the fan. Then, try to clean the radiators with compressed air. 

When i opened the Device i can only see and access the RAM and the M.2 SSD (Intel Optane). Is there a official Guide from Intel on how to completely open or disambly the NUC?

5. Try a BIOS recovery to the latest BIOS version.

I done that. No changes in Fan Noise after it.

6. In case that does not work, try resetting the Operating System (OS). Follow Microsoft's recommended procedure. 

Is there a official Intel Recovery Media available? Will the Intel Apps automaticly be installed after the Refresh also all Drivers?

Could this be a Problem with the Sensor or Maybe the HDD next to the Fan which gets hot? Will the Problem be fixed in the Future with a BIOS Update?

Also since first Start of the NUC: I can not install the Intel® seriell IO Driver for Intel® NUC. When i click it in the Intel Driver and Support Assistant to open the setup there is an Option to change or repair the Installation. When i repair it, the same Update will be shown again as available Driver Update on the next Reboot and opening of the Intel Driver and Support Assistant. See Attachment. 

Is there a particular Web-Browser (like Chrome or Edge) or supported Windows 10 Version (like 1903) which was tested from intel and worked without Problems like loud Fan-Noise?

EDIT: I added a Screenshot from the Startpage in the App/Webpage Intel® Driver and Support-Assistant. Here you can see the current Update status of the Drivers.

Thanks

Regards

[LeonWaksman]

Post deleted

[Sebastian_M_Intel]

Hello Dave_,   

Thank you for your reply. 

The fan is indeed below the board, in the lower part of the mini-PC. There is not a complete guide to fully disassemble the NUC since this is not an expected behavior and for hardware failures in brand new units, the best thing is to claim a warranty for it. 

There is not recovery media for the OS from our side, we recommend using the Microsoft's recommended procedure as you can check here. 

In regards to the Intel® DSA showing the update, in some cases we can see this tool not recognizing the update completed, you can try downloading the Intel® Serial IO Driver for Intel® NUC and make a manual installation, in case the driver was installed and the Intel® DSA keeps showing the update, try refreshing/re installing the tool.

• Download link: https://downloadcenter.intel.com/download/28103/Intel-Serial-IO-Driver-for-Intel-NUC 
• Installation guide (readme):  https://downloadmirror.intel.com/28103/eng/ReadMe.TXT 

There is not an specific browser recommended since as we mentioned, this is not expected, and the browser used is up to the customer's needs/likes.  

Based on the above, we highly recommend you checking with your reseller for a replacement, or contact us directly to check your warranty options for your unit (make sure to reference to this thread): 

https://www.intel.com/content/www/us/en/support/contact-support.html 

Regards,   

Sebastian M    

Intel Customer Support Technician   

[Sebastian_M_Intel]

Hello Dave_,  

Were you able to check the previous post and follow our recommendations? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[Dave_]

Sitting right now on a fresh installed 15 inch Notebook with i3-4005U CPU and 6 Tabs open in Edge Chromium (Windows 10 2004, all Drivers and BIOS updated).

Fan ist barely noticeable at very low constant spin, no spinup and loud Fan like on the 2019 NUC.

I made Videos from both devices when first turned on and with Browser Tabs open. Tell me if i should post it here.

Regards

[LeonWaksman]

Hi @Dave_ 

1. Please disable the Intel Turbo Boost Technology in order to stop the Cooling Fan throttling:

2. Enter BIOS - click on F2 during boot process, while you see the Intel NUC logo.

3. Click on Performance tab and then on Processor (the last item on the Performance page).

4. Uncheck the Intel Turbo Boost Technology. Click on F10 and then confirm with OK to save settings and exit from BIOS to Windows. Check the fan noise.

5. Concerning your other complain that the IDSA fails to update the Serial IO Driver. This is already reported bug for NUC FN. The IDSA team is working to fix this and in few day a new IDSA version will be released.

Leon

[Dave_]

Hello Leon Waksman,

as i mentioned in my first post i done that already. Turbo Boost is deavtivated since then, never activated again.

Besides that it is not a Solution for the long way.

Thanks for your Help anyway

Regards

[Sebastian_M_Intel]

Hello Dave_,   

Thank you for the reply. 

As we mentioned, this behavior has been checked internally, and the recommendation from our side and higher levels is to replace the unit as this seems to be a hardware problem. 

Regards,   

Sebastian M   

Intel Customer Support Technician   

[Sebastian_M_Intel]

Hello Dave_,  

Were you able to check the previous post and follow our recommendations? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello Dave_,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Sebastian M  

Intel Customer Support Technician