NUC10i3FNH "This Thunderbolt Application Is Not in Use Anymore and Can Be Safely Uninstalled"

Hercul_s5 · ‎04-14-2021

Dear community,

I am trying to install the Intel NUC10i3FNH for the first time in my company. I downloaded the driver pack from the official Intel website und created the image with the company's windows capture. All is going well till the first login as a normal user when I enounter the popup message "This Thunderbolt Application Is Not in Use Anymore and Can Be Safely Uninstalled"

The device manager looks good. I need to resolve it prior the installation like in the image drivers or BIOS and I cannot understand what could be the issue, can someone please advise?

Thank you.

AndrewG_Intel · ‎04-14-2021

Hello @Hercul_s5

Thank you for posting on the Intel® communities.

After checking this further, we have a solution that is intended to be applied on a system that has been installed and running where the issue appears later (usually when updating from a non-DCH Intel Thunderbolt Controller driver to a DCH driver version, so the issue could be related to legacy Thunderbolt 3 driver/Software).

We usually don't install the operating systems (OS) on the Intel® NUCs from OS image/clones. Having said that, on one of the units already up and running and exhibiting this behavior, could you please try the steps below to see if the issue is solved?

If the issue is solved, could you please then try creating a new "OS image" from that NUC and see if the behavior persists using this new image on other units?

Steps to follow:

Disconnect any Thunderbolt 3 devices from the computer.
Right-click on the Windows Start button and select Device Manager.
Click on View from the application menu bar, and click the option Show hidden devices.
Expand the System Devices category. Scroll down until you find the entry for the Thunderbolt Controller.
Right-click on the Thunderbolt Controller entry and select Uninstall device from the context menu that appears.
From the Uninstall Device window that appears, click to place a check mark within the Delete the driver software for this device option.
Click the Uninstall button.
Close Device Manager.
Search for CMD in the Windows taskbar.
Right-click on the Command Prompt search result and select Run as Administrator.
From the Administrative Command Prompt window, type sc delete nhi and press enter.
Wait for action confirmation [SC] DeleteService SUCCESS then close the Command Prompt.
Type appwiz.cpl in the Windows taskbar search, check Applications and Features for any Thunderbolt Software by Intel entries listed. If present, uninstall.
Download and follow installation instructions of the latest Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC.
Download and install the Thunderbolt Control Center software from the Microsoft Store to approve and manage Thunderbolt devices.

If the behavior persists using the new image, please provide the following details to check this further?

1- How many units are affected by this behavior? How many units are you planning to deploy?

2- What is the software/tool used to create the "image with the company's windows capture"? Also, please provide details/steps on how the image is created.

3- Windows® version and build number used on the image:

Best regards,

Andrew G.

Intel Customer Support Technician

Hercul_s5 · ‎04-15-2021

Hi @AndrewG_Intel

Thank you for the reply.

The goal is to prepare the Windows(20H1 built with MDT) Image, one image for all, with the device's drivers for deployment companywide. I am always doing the preparation with one machine.

I am trying to understand which part of the driver package causes that message. I am attaching screenshots of the drivers folders. Maybe you can recoginize it, please let me know.

AndrewG_Intel · ‎04-16-2021

Hello Hercul_s5

Thank you for your response and for the information provided.

In order to investigate this further, we would really appreciate if you could try the steps recommended in our previous post (performing the steps on one of the units exhibiting the issue and then creating a new image from that same unit for testing to see if the behavior persists).

Once we have your feedback and details of the outcome of those steps and test, we will check further in order to provide more details.

Best regards,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel · ‎04-21-2021

Hello Hercul_s5

We are checking this thread and we would like to know if you need further assistance. Were you able to try the suggested test? Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Hercul_s5 · ‎04-21-2021

Hello @AndrewG_Intel

Fixing the issue after the installation and create a unique image for this device does not help us since we are working with one windows image for all devices.

We will accept it as a known error and deploy the drivers. Hopefully it will be fixed with a new driver pack in the future.

Thank you very much for your support!

Ronny_G_Intel · ‎05-06-2021

Hi everyone,

I have very little experience working with Microsoft Deployment Toolkit) so with that in mind, my support is limited in that sense but one thing that you may want to check is not to have both TBT packages installed simultaneously (DCH and Legacy).

TB DCH and Legacy Drivers.png

I would recommend using DCH package only.

Regards,

Ronny G

Hercul_s5 · ‎05-06-2021

Hello Ronny,

Thank you for the tip but this is not working as well. I tried every possible compination already.

Best Regards

Ronny_G_Intel · ‎05-11-2021

Hi Hercul_s5,

Thanks for reporting back and sorry to hear that my recommendation didn't work.

In my opinion, this issue is related to the deployment process that you are using (Microsoft Deployment Toolkit), I have very little experience with that and when installing the Operating System the usual way, we are not seeing this error.

I will keep an eye on any internal report/fix that may address this issue but I can't promise anything at this point and I would also recommend that if you have a chance to bring this up with Microsoft, please do it and let me know what they have to say about it.

I would really like to be of more help but unfortunately, I don't have any other recommendations at this moment.

Regards,

Ronny G

AndrewG_Intel · ‎04-23-2021

Hello Hercul_s5

Thank you for your response and we do understand your point. Please allow us to look into this. We will provide more details as soon as more information is available.

Best regards,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel · ‎05-17-2021

Hello Hercul_s5

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored. Thank you for your understanding, it has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician