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Beginner
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NUC10i3FNK would not like to shutdown

Hello and I am seeking some help about NUC10i3FNK.

After updating the BIOS and firmware, it still doesn't like to be shutdown at all. 

Whenever you shutdown, the machine will re-start after 5 seconds.

Appreciate any support to rectify this.

Many thanks in advance

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3 Replies
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Moderator
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Hello 4tu,


Thank you for posting on the Intel* Community Forum.


To better assist you, please provide me with the below information:


  • What specific firmware did you update?
  • Did you perform changes in the BIOS settings?


Please run the following tool in Windows* and attach the report generated. 

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 


Please run the following tool in Windows* and attach the report generated. 

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 


Best regards,

Maria R.

Intel Customer Support Technician


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Moderator
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Hello 4tu,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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Highlighted
Moderator
48 Views

Hello 4tu,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Best regards, 

Maria R.  

Intel Customer Support Technician 


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