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NUC10i5FNH Wake On Lan from Hibernate

ayavilevich
Novice
415 Views

Hi,

A new NUC10i5FNH NUC. I am working to setup WoL.

It is using Modern Sleep.

At first it wouldn't WoL from any state. After BIOS upgrade per

https://community.intel.com/t5/Intel-NUCs/BXNUC10i7FNH2-Wake-On-LAN-from-Modern-StandBy-not-working/...

unit started to WoL from modern sleep.

However, unit still doesn't WoL from hibernate. Older NUC unit I had did that just fine.

 

Running Windows 10 with latest updates. Latest BIOS version and latest network drivers.

"Fast startup" is disabled.

WoL is enabled in BIOS as far as I can tell.

Another user reported in the thread above that he can't WoL from hibernate either on a BXNUC10i7FNH2.

 

Please advice,

Arik.

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9 Replies
Victor_G_Intel
Moderator
399 Views

Hello ayavilevich,

 

Thank you for posting on the Intel® communities.


We appreciate you contacted us regarding this matter, to better assist you can you please provide the following report.

 

Intel® System Support Utility (Intel® SSU)

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support  Utility-for-Windows-


  • Open the application and click on "Scan" to see the system and device information
  • By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

 

Note: You can use the option under the reply window to attach the report and any other files to the thread (Drag and drop here or browse files to attach).

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


ayavilevich
Novice
378 Views

Hi Victor,

attaching the report.

AndrewG_Intel
Moderator
353 Views

Hello ayavilevich

Thank you for providing us with the Intel® SSU report. Please allow us to check this further and we will be posting back in the thread as soon as more details are available.


Best regards,

Andrew G.

Intel Customer Support Technician


Victor_G_Intel
Moderator
322 Views

Hello ayavilevich,

 

Thank you for posting on the Intel® communities.


We appreciate your patience. Based on the information we have on our end, our recommendation is that if you set up WoL in modern standby you should be able to make it work by choosing the sleep option. Otherwise, if you prefer to use Legacy then the hibernate or sleep option should work.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


ayavilevich
Novice
316 Views

Hey,

Yeah, that is what I am doing now. It would be good to have complete support for the different models. Sometime sleep is not a direct replacement for hibernate.

Thanks.

Victor_G_Intel
Moderator
309 Views

Hello ayavilevich,

 

Thank you for posting on the Intel® communities.


We appreciate your feedback, and we will take it into consideration. If you don’t need anything else please let us know if we can continue with the thread’s closure.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
288 Views

Hello ayavilevich,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


ayavilevich
Novice
279 Views

Hey, I don't need anything else, just would like hibernate and WoL to work in modern mode as well.

I understand that there are work-arounds but maybe it is worth fixing nevertheless.

Victor_G_Intel
Moderator
269 Views

Hello ayavilevich,

 

Thank you for posting on the Intel® communities.

 

We appreciate your feedback and we will take it into consideration. We are now going to proceed to close this thread, in case you need anything else in the future you are more than welcome to submit a new question, just remember that this thread will no longer be monitored.

 

Regards,

 

Victor G.

Intel Technical Support Technician 


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