NUC10i5FNH Wake On Lan from Hibernate

[ayavilevich]

Hi,

A new NUC10i5FNH NUC. I am working to setup WoL.

It is using Modern Sleep.

At first it wouldn't WoL from any state. After BIOS upgrade per

https://community.intel.com/t5/Intel-NUCs/BXNUC10i7FNH2-Wake-On-LAN-from-Modern-StandBy-not-working/m-p/1265298#M81823

unit started to WoL from modern sleep.

However, unit still doesn't WoL from hibernate. Older NUC unit I had did that just fine.

Running Windows 10 with latest updates. Latest BIOS version and latest network drivers.

"Fast startup" is disabled.

WoL is enabled in BIOS as far as I can tell.

Another user reported in the thread above that he can't WoL from hibernate either on a BXNUC10i7FNH2.

Please advice,

Arik.

[Victor_G_Intel]

Hello ayavilevich,

Thank you for posting on the Intel® communities.

We appreciate you contacted us regarding this matter, to better assist you can you please provide the following report.

Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support  Utility-for-Windows-

• Open the application and click on "Scan" to see the system and device information
• By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Note: You can use the option under the reply window to attach the report and any other files to the thread (Drag and drop here or browse files to attach).

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[ayavilevich]

Hi Victor,

attaching the report.

[AndrewG_Intel]

Hello ayavilevich

Thank you for providing us with the Intel® SSU report. Please allow us to check this further and we will be posting back in the thread as soon as more details are available.

Best regards,

Andrew G.

Intel Customer Support Technician

[Victor_G_Intel]

Hello ayavilevich,

Thank you for posting on the Intel® communities.

We appreciate your patience. Based on the information we have on our end, our recommendation is that if you set up WoL in modern standby you should be able to make it work by choosing the sleep option. Otherwise, if you prefer to use Legacy then the hibernate or sleep option should work.

Regards,

Victor G.

Intel Technical Support Technician  

[ayavilevich]

Hey,

Yeah, that is what I am doing now. It would be good to have complete support for the different models. Sometime sleep is not a direct replacement for hibernate.

Thanks.

[Victor_G_Intel]

Hello ayavilevich,

Thank you for posting on the Intel® communities.

We appreciate your feedback, and we will take it into consideration. If you don’t need anything else please let us know if we can continue with the thread’s closure.

Regards,

Victor G.

Intel Technical Support Technician  

[Victor_G_Intel]

Hello ayavilevich,

Were you able to check the previous post?  

Please let me know if you need further assistance.  

Best regards,

Victor G. 

Intel Technical Support Technician

[ayavilevich]

Hey, I don't need anything else, just would like hibernate and WoL to work in modern mode as well.

I understand that there are work-arounds but maybe it is worth fixing nevertheless.

[Victor_G_Intel]

Hello ayavilevich,

Thank you for posting on the Intel® communities.

We appreciate your feedback and we will take it into consideration. We are now going to proceed to close this thread, in case you need anything else in the future you are more than welcome to submit a new question, just remember that this thread will no longer be monitored.

Regards,

Victor G.

Intel Technical Support Technician