NUC10i5FNH Won't enter Sleep from the Windows 10 power menu

[area-concierge]

Hello,

I've recently purchased an NUC10i5FNH. This computer is running Win10 v20H2 (Build 19042.685) with BIOS v047

The screen shuts off, but the computer itself never enters connected standby. The power light remains on and the HDD LED keeps blinking.

I've had to reformat Windows on this NUC a couple of times already in the short time I've had it and I know that it could enter sleep state.

Now, this is definitely a software issue. I have the power button configured to enter the sleep state. If I press the button on the NUC, the computer does enter sleep.

Is there anything I can try without having to reformat and reinstall Windows yet another time?

Any help would be appreciated.

Thanks.

[Davidfi01]

Seemingly, these latest NUCs (10s) have problems with sleep.  There are several sleep related threads in this forum.  

D

[Davidfi01 · Accepted solution]

Check out my solution here - it may solve this for you as well.

https://community.intel.com/t5/Intel-NUCs/NUC10i7FNK-amp-Win-10-Modern-Standby-Sleep-and-restart-issues/m-p/1238031/highlight/false#M79138

[area-concierge]

This worked for me as well. I changed to a custom power option in the BIOS as you described.

[LongKick64]

I have the same model NUC10i5FNH and he also has problems sleeping. Sometimes it goes into sleep mode, and sometimes it doesn't. Is Intel going to solve this problem?

[lEdge]

@LongKick64 there is nothing for the Intel team to fix. There are several bad timings sometimes. Other than that it's the operating system. Detach any settings from the bios that serve no use, like deep s4 or s5 states for example. And do the same thing in the operating system settings. Like talk security settings for voice and microphone, it's most likely a Cortana issue as always.

Just for me and mine. The network lan setting for packet wake up fixed the problem. It's a ninety nine ball.

[LongKick64]

As a user, I don't care whose problem it is, Intel or Microsoft. Why do I have to configure anything in the BIOS at all? I have an old laptop and it has never had such problems.

[lEdge]

Because this is not a consumer product. This is a consumer kit that requires assembly.

And the flashy after effect is you need counseling.

And yeah syr! I'm %100 percent right too. Because even HP has a line up of mini desktop designer line Z computers. Now that a brand name to look up to.

[LongKick64]

You're wrong! Intel NUCs are sold fully assembled with complete memory and an SSD disk and this is EXACTLY a consumer product.

[lEdge]

The boards and the bios configuration are still power point level. Consumer computers barely have hard disk, time, and passwords security. And they're not even sealed for warranty and work.

[LongKick64]

I figured out the problem! The qBittorrent program did not allow the computer to go to sleep. I found out this with the powercfg /requests command entered in the terminal.