NUC10i5FNH fan's does not work

[Mostafa]

I have got a nuc 10i5fnh, after update to the latest bios version (0045), sometimes the fan does not work correctly and makes a strange noise and it seems the fan does not work at all and locked.

What is the normal setting for the fan on bios? and if I want to set fan parameters manually which setting is the best to fan works quietly?

[Maria_R_Intel]

Hello Mostafa,

Thank you for posting on the Intel* Community.

Please, try the below troubleshooting steps:

• Inspect the fan to check if something is obstructing the fan.
• Try to clean the radiators with compressed air.
• Undo any hardware or BIOS changes that may be causing the issue.
• Inspect for signals of physical damage.
• Try selecting a different fan profile:

1. Press F2 during boot to enter BIOS Setup.
2. Go to Advanced > Cooling.
3. In the CPU Fan Header pane, experiment with setting Fan Control Mode to Balanced and Cool.
4. Press F10 to save and exit BIOS Setup.
5. Press F2 during boot to enter BIOS Setup.

If the issue persists, as final troubleshooting, try a BIOS recovery:

BIOS Recovery Update

1. Download and save the Recovery BIOS file to a USB device.
2. Unzip the file and transfer the EFI folder to a USB flash drive.
3. Plug the USB device into a USB port of the Intel NUC when it’s turned off (not in Hibernate or Sleep mode).
4. Press and hold down the power button for three seconds, then release the button before the 4-second shutdown override.
5. You will see the Power Button Menu. Select F4 to start the recovery process.
6. Wait 2-5 minutes for the recovery process to complete.
7. The Intel NUC will either turn off automatically when the recovery process is complete, or it will prompt you to turn it off.
8. Remove the USB flash drive.
9. Restart the Intel NUC. 

Let us know the outcome!

Best regards,

Maria R.

Intel Customer Support Technician

[Mostafa]

Hi team, I did everything you said, and unfortunately, the problem did not solve. It is awful the NUC mini PC from the first time I bought it never worked correctly and I had many bios problems. I am really confused about it.

[Maria_R_Intel]

Hello Mostafa,

Thank you for your response.

This can be a hardware issue, to better assist you, I will send you a private message because I will need some personal information.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Ronny_G_Intel]

Hi Mostafa,

As part of Intel’s global export compliance program, we perform a review of our customers and business partners to ensure that Intel can remain in compliance with applicable law.

During our review, we found information indicating that you or your company is on a country or region where Intel does not support business activities (a.k.a. embargoed countries/regions) or may be on a list of sanctioned or prohibited parties.

As a result, we are unable to move forward with this business engagement or request.

Regards,

Ronny G