NUC10i5FNK, bluetooth doesn't see or connect to devices

[zinkosaurus]

Hi,

I recently purchased a NUC10i5FNK (running Windows 10), and am trying to connect to a number of bluetooth devices (speaker, mouse, other laptop). None of the devices show up in the bluetooth settings or connect. I'm able to connect all three devices to another Windows 10 laptop. I re-installed Wifi and bluetooth drivers per https://community.intel.com/t5/Intel-NUCs/Unable-to-connect-bluetooth-keyboard-and-mouse/m-p/1196723#M75246, but this didn't help.

Details:
- I get no errors in device manager
- Windows indicates that bluetooth is on, and that the computer is discoverable.
- Bluetooth Troubleshooter says it has 'fixed' the problem every time I run it and has turned on the bluetooth radio, but it seems to already be on.
- When I "Add Bluetooth or other device", nothing shows up. With a diff windows laptop in the same room I see 5 devices.

Any ideas on what to try next?

Thank you!

[n_scott_pearson · Accepted solution]

Look in side the NUC and see if perhaps the antenna wire was knocked off the wireless component while installing M.2 or SODIMM modules.

Hope this helps,

...S

[zinkosaurus]

Good call-- this was the problem; I opened it up and found a loose wire (see attached). I reattached and bluetooth works. Thank you!!!

[lEdge]

It would be great to follow the advice and take it apart. But, not really.

If you say that this device is in fact new. In windows operating system there are a lot of things that can be a problem. The bluetooth devices don't always connect with hardware and windows seems to think so too.

For example if you are blocking rules using the firewall. And if you are blocking things like the svchost.exe entirely you will not get any discovery.

And while trying to search for the device both antennas have to be on. So for example while the discovery service is in search mode the other devices must also do the same. I usually have to get into the android's bluetooth settings. Otherwise the android is not actually visible.