NUC10i7 "Display connection might be limited" message in Windows 10

[RolandT]

I got this notification in Windows 10 "Display connection might be limited". I think it points at a mismatch between the NUC display port on a my monitor? The NUS has display port 1.2 (says the tech specs), my monitor is a LG 27 that says it supports display port 1.4

Is that the correct cause of that message? What is the impact of "limited"? Any ideas?

[AndrewG_Intel]

Hello RolandT

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?

1- Exact model/part number of the LG* monitor:

2- How are you connecting the monitor to the Intel® NUC? Please provide details about the type of cables, video ports used on both sides (video port on the NUC and on the monitor), and if you are using a video adapter or docking.

3- Do you have any (other) USB device connected to a USB Type-C port on the Intel® NUC?

4- A screenshot of the notification message:

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3- To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.

Best regards,

Andrew G.

Intel Customer Support Technician

[RolandT]

H @AndrewG_Intel ,

Today the NUC totally crashed, so I'm checking if the vendor will accept a return and refund planning. I spend more troubleshooting time on this NUC this week than on my 2 Mac computers in the last 10 years. After 10 years Mac I had forgotten about the horrors of windows, but now I know;-)

Below is what Microsoft says could cause the notification "Display connection limited..."

https://support.microsoft.com/en-us/help/4012609/windows-10-fix-usb-c-problems

[AndrewG_Intel]

Hello RolandT

Thank you for your response and for sharing the Microsoft link about this behavior.

We were reviewing this behavior and we also noticed that the details in the link provide only basic information about the possible causes, hence why we wanted to gather more details about your system and environment to investigate this and try to identify the root cause.

We would gladly assist you further with this behavior. If you are able to provide us with the information previously requested as well with details about the crash the Intel® NUC had, please let us know.

Also, could you please confirm if the Intel® NUC having this issue is the same device regarding the power-off issue on this other thread?

https://community.intel.com/t5/Intel-NUCs/NC10i7FNH-won-t-power-off-anymore/m-p/1198683#M75449

Should you have additional concerns, please let us know.

Best regards,

Andrew G.

Intel Customer Support Technician

[RolandT]

Hi Andrew,

It is indeed the same NUC as the one that has the power on/off issues, but I am not sure these two problems are linked.

[AndrewG_Intel]

Hello RolandT

Thank you for your response and for your patience in this matter.

In order to assist you further, we would like to gather contact information and more details about your Intel® NUC, hence, we are going to send you an email to the email account associated with your profile.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello community

We would like to update this thread and inform you that we have worked directly with the community post originator to provide a solution. If your system is exhibiting the same behavior please contact Intel Customer Support directly or submit a new question as this thread will no longer being monitored.

Here is the contact us page: https://www.intel.com/content/www/us/en/support/contact-support.html. Feel free to reference this post once you reach out to Intel Customer Support.

RolandT, we kindly recommend you to contact us directly through the internal support ticket we previously created in case you have additional inquiries. It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician