NUC10i7FNB / BIOS 0050 / Intel Smart Sound Technology OED

[nacho_nuc]

I have a brand new NUC, and if I'm recalling everything correctly Device Manager reported everything as OK when I set up the device a few days ago. Intel Driver Support and Assist was green for a couple of days, and this morning it was orange, notifying me that there was a BIOS  update. Yay!

I installed the BIOS update, and it went smoothly.

After rebooting the NUC, I've noticed that Device Manager is now reporting an issue with Intel Smart Sound Technology OED.

"This device cannot start. (Code 10)

FW did not sent FW Ready notification."

The Intel Driver Support and Assist app wants to install Realtek* High Definition Audio Driver for Windows® 10 64-bit for NUC10i7FN, NUC10i5FN, NUC10i3FN repeatedly. I install it, reboot, and it wants to install it again (even though it is available for uninstall from Programs & Features).

The other odd thing that I can report is that reboots now take a long time, staying on the Intel NUC screen for approximately 2 minutes before going to the login screen.

Event Viewer is showing this OED error:

"Initialize DSP Firmware. Failed to load FW. FW not ready, STATUS = Unknown NTSTATUS Error code: 0xef000000."

Any ideas on how to resolve?

[LeonWaksman]

1. Hold the Power Button until NUC powers OFF, then power NUC ON again.

2. Download the latest Realtek Audio Driver Version: 6.0.8950.1

3. Disconnect the internet and open the Device Manager > Sond, video and game controllers. Right click on Realtek Audio and then click on Uninstall device (check the "Delete the software..." option). Reboot your NUC.

4. Unzip the previously downloaded driver package and install it. Reconnect the internet and reboot your NUC. Check if problem fixed. If not yet, upgrade your BIOS, this time using BIOS Recovery from the Power Button Menu method:

5. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC).

6. Download FNCML357.0050.RECOVERY.zip and extract the FNCML357.cap file from this archive. Copy the FNCML357.cap to the root of the previously prepared USB stick. Insert this USB stick into rear USB port on your NUC. Reconnect the Power Adapter.

7. Press and hold Power Button for about 3 seconds. Count 1001, 1002, 1003. Release the Power Button. NUC should reboot into Power Button Menu (this will take about 60 seconds). You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.

8. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen). When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.

9. Replace the power cord and press Power Button to switch the computer to ON. Let the NUC fully reboot.

10. If still the problem exists, enter BIOS (click on F2, when you see the Intel NUC logo during power ON), then click on F9, confirmed by "Y" and finally F10 to save the settings and exit from BIOS.

Hope this will help

Leon

[nacho_nuc]

Hi Leon,

I already have BIOS 0050 installed successfully.

I already have version 6.0.8950.1 of Realtek installed from the link provided.

Any other ideas?

[LeonWaksman]

Hello @nacho_nuc 

I'm aware that you have the latest BIOS and Audio Driver installed on your NUC. So, have I. However, I don't see any problem on my NUC with this BIOS version and this driver version.  I suggest that you try to reinstall the BIOS and the Audio Driver, using the Recovery method for BIOS and clean installation for the Audio Driver. I hope that it fix the problem on your NUC. Is up to you to try this or wait for other, may be better advise.

Leon 

[nacho_nuc]

I will wait for better advice, thank you.

[Maria_R_Intel]

Hello @nacho_nuc,

Thank you for posting on the Intel* Community.

Please, take into consideration the recommendations provided by SuperUser Leon, we highly suggest completing a BIOS recovery and reinstall the Audio driver.

Please let us know the outcome and if the issue persists provide us with the below information:

• Screenshot to verify the error

The Intel® System Support Utility (Intel® SSU) report:

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello @nacho_nuc,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello @nacho_nuc,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician