NUC10i7FNB, problem with BIOS update FNCML357.0051

[FrancoVera]

Hello, I have a NUC10i7FNB, with the BIOS update FNCML357.0051 now I have problems recognizing devices connected to the Thunderbolt port after restarting or shutting down the computer. I had to go back to version FNCML357.0050 to fix it. Will I have to wait for version 0052 to solve it or is there some other way to do it?

[LeonWaksman]

Hi @FrancoVera 

1. I suggest update your BIOS using BIOS Recovery by the Power Button Menu:

2. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC).

3. Download FNCML357.0051.UEFI.zip and extract the FNCML357.cap file from this archive. Copy the FNCML357.cap to the root of the previously prepared USB stick. Insert this USB stick into rear USB port on your NUC. 

4. Press and hold Power Button for about 3 seconds. Count 1001, 1002, 1003. Release the Power Button. NUC should reboot into Power Button Menu (this will take about 60 seconds). You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.

5. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen). When the recovery finishes, NUC will automatically restart.  Remove the USB stick.

6.  Reboot your NUC and enter BIOS again (F2). Reset BIOS to default settings (F9), (F10). Let the NUC fully reboot.

7. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings. 

8. BTW, the same recovery procedure, can be used to downgrade BIOS to version 0050 (in case that recovery to version 0051 not helps).

Leon

[FrancoVera]

I appreciate your help, but every time I update the BIOS to version 0051, the issue with the Thunderbolt port returns. For now the only thing that has worked for me is to downgrade to 0050.

[SkylineUSA]

Hi,

I experienced the same problems as @FrancoVera . After restarting or shutting down, my Thunderbolt to HDMI adapter would not get recognized. Unplugging and plugging it back in would cause the adapter and my second display to be recognized by Windows 10 for the duration. Restarting or shutting down brings the problem back.

I also downgraded to 0050 and the issue is gone.

[n_scott_pearson]

Guys, I would stick with BIOS 50 until ICS has a chance to replicate it and a replacement BIOS can be put together. I will also attempt to replicate tomorrow.

...S

[niknod57]

yes i have same problem no display till in windows from thunderbolt display with bios 51 had to go back to 50

[MRoss5200]

What model/brand of Thunderbolt to HDMI adapter are you using that is not recognized?

Are your Thunderbolt drivers up to date?

https://downloadcenter.intel.com/download/28735/Thunderbolt-3-DCH-Driver-for-Windows-10-for-Intel-NUC

Do you have the Type C Power Delivery driver installed?

https://downloadcenter.intel.com/download/27721/USB-Type-C-Power-Delivery-Controller-for-Windows-10-64-bit-for-Intel-NUC

[SkylineUSA]

I've been using a Uni branded Thunderbolt to HDMI Adapter since March 2020 without any issues until 0051.

https://www.amazon.com/gp/product/B075V68NVR/

My Thunderbolt Controller driver and PD driver match the versions in the links provided. I also use the Intel Driver Support Assistant and everything is up to date except for the BIOS.

[n_scott_pearson]

So that's a "Thunderbolt-compliant" device, not a true Thunderbolt device and the Thunderbolt controller isn't even used. The monitor is being supported through USB-C DisplayPort Alt. Mode, that's it. Regardless, the USB-C connector is being disaffected by this BIOS and it needs to be fixed.

Off my soapbox now,

...S

[SkylineUSA]

I learned something new today. Thanks for the info!

[Victor_G_Intel]

Hello FrancoVera,

Thank you for posting on the Intel® communities.

To better assist you with this issue please provide the following report and information:

Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

• Open the application and click on "Scan" to see the system and device information
• By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".

1. Brand and model of the monitors and cables tested with this issue.

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[FrancoVera]

I have a Startech USB-C to HDMI x2 MST HUB connected. When restarting or turning on the NUC, I have to disconnect the HUB because the Thunderbolt port does not detect it automatically with BIOS 0051. I went back to 0050 and it detects it without problem on every restart or power-up.
Attachment of scan result file.

HUB: https://www.startech.com/es-cl/audio-video-products/mstcdp122hd 

[Daan1976]

I have the same issues since Bios 051.

I use a real Thunderbol 3 device. (Thunderbolt 3 to 10 Gigabit Ethernet Adapter)

[niknod57]

this is crazy my hp elitebook as done exactly the same thing update bios and no thunderbolt egpu boot up. the thing is i cant rollback bios firmware on my Hp Elitebook.the. last time i update bios if every time this is going to happen

[Victor_G_Intel]

Hello FrancoVera,

Thank you for your response.

We appreciate the details provided, we will investigate this further on our end and we will update the thread as soon as possible.

Regards,

Victor G.

Intel Technical Support Technician  

[Victor_G_Intel]

Hello FrancoVera,

Thank you for posting on the Intel® communities.

We attempted to replicate your issue in our LAB but we were not able to get the results you got; however, please try to follow our steps to see if you are able to get the thunderbolt to work and let us know if you need anything else.

1. Plug in "Plugable Thunderbolt 3" docking
2. Plug USB thumb drive into TB docking station --> Files are visible, no issues
3. Update BIOS to version 0051 from downloadcenter.intel.com using the F7 method.
4. Reboot the system
5. TB Docking is not available
6. Reboot the system
7. The docking station is now available
8. Update Thunderbolt DCH 3 driver
9. Reboot the system
10. System crashes
11. Reboot the system
12. The system works fine, the docking station is visible.

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[FrancoVera]

Fixed with BIOS installation 0052.
Thanks.

[Victor_G_Intel]

Hello FrancoVera,

Thank you for your response.

We are glad to know you have found a solution. Since the thread is now solved, we will proceed to close it.

If you need any additional information, you are more than welcome to submit a new question, just remember that this thread will no longer be monitored.

Best regards,

Victor G. 

Intel Technical Support Technician