NUC10i7FNH-3.5 jack audio output is not working

[Ashishk]

Hi Support,

I have recently bought NUC10i7FNH, and audio was working fine before I updated the bios to latest version.

NUC10 does not detect the audio output to 3.5 jack at all. However, Bluetooth audio is working.

Please advise how to fix this. 

I have attached the output from intel support utility scan.

Regards,

Ashish

[LeonWaksman]

Hi @Ashishk 

Please download and install the Realtek Audio Driver.

Leon

[Ashishk]

Hi Leon,

I have this driver installed already.

Regards,

Ashish

[LeonWaksman]

Hi Ashish

In this case you must have the HD Audio disabled in BIOS. Enter BIOS settings (click on F2 when you see the Intel NUC logo). Advanced > Onboard Devices > HD Audio, verify that is set to Enabled (see the attached image).  If you want to ensure that the BIOS settings are correctly set to default settings, you may click on F9 followed by "Y", but this is up to you. After settings are set, click on F10, followed by "Y", to save settings and exit to Windows.

Hope this will help

Leon

[Ashishk]

Hi Leon,

HD Audio is enabled now in the BIOS. Do you want me to set it as disabled?

Regards,

Ashish

[Ashishk]

Hi Leon,

I have just tested after setting HD Audio as disabled. The issue still remains the same. No audio output detected.

Regards,

Ashish

[LeonWaksman]

Hi Ashish,

The HD Audio should be Enabled. You can see the correct Audio settings on the attached to my post image.

Leon

[Ashishk]

Hi,

Here is the latest snapshot.

Unfortunately, issue still remains.

Regards,

Ashish

[Ashishk]

Hi,

Latest update-

Update-1

===========

After executing the below steps, Intel Display audio over HDMI cable is working-

1. Uninstall Realtek Audio Driver.

2. Jack out 3.5 audio cable

3. Restart the Intel NUC10

 -> windows detected Intel Display Audio ; but no audio yet.

 4. Please note that I am using LG ultrawide monitor which is connected to NUC10 via HDMI cable.

5. Install Realtek Audio Driver

6. Now Intel Display audio is working

-----------------------

Update -2

If I connect headset to 3.5 audio jack, then microphone connection works but there is not audio out.

This seems to be a real stupid problem.

Regards,

Ashish

Regards,

Ashish

[Ashishk]

Hi,

I have installed centos8 as 2nd boot option. Audio using the front jack is working fine here. Therefore, there is no issue with the hardware port.

Now this is clear that there is something wrong with the drivers- does Intel display audio driver conflict with Realtek HD audio?

Any idea how to fix this issue?

Regards,

Ashish

[Maria_R_Intel]

Hello Ashishk,

Thank you for posting on the Intel* Community.

We will check on this internally with the reports and information you provided. I will post back soon with more details.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Ashishk,

Thank you for patiently waiting.

In reference to this scenario, we understand that you already try a lot of troubleshooting steps, but we think that is worth to try some of them again, just to confirm that the issue is with the driver:

Please, reinstall the Realtek driver again:

• please go to "Device Manager" select "Audio inputs and outputs" look for the option of "Speakers" or "Intel® Audio", right-click on it and select "Uninstall", then install Realtek driver version 6.0.8950.1: https://downloadcenter.intel.com/download/29213/Realtek-High-Definition-Audio-Driver-for-Windows-10-...

Check that front panel audio is enabled in BIOS:

1. Press F2 during start to enter BIOS Setup.
2. Go to Advanced > Devices > Onboard Devices.
3. Enable the Audio setting (check the box).
4. Press F10 to save and exit BIOS.

Check the microphone's boost level in sound properties:

1. Right-click the Speaker icon on the taskbar and select Recording devices.
2. Select your microphone device and click Properties.
3. Go to the Levels tab.
4. Adjust the microphone boost slider to the desired level.
5. Click OK twice to close the window.

• Another option will be to do a BIOS recovery to the latest version 0046, which is the one currently installed in the system but that might correct some problems, please follow the instructions in the link below, try the "BIOS Recovery by Power Button Menu" first, if it does not work then try the "BIOS Recovery by Security Jumper": https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html, https://downloadcenter.intel.com/download/29924/BIOS-Update-FNCML357-?product=188811

Please, let us know the outcome, in case the issue persists, we will proceed to check internally for possible driver corruption.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Ashishk]

Hi,

1) Re-installing the Realtek driver didn't help.

2)BIOS settings are correct. It didn't help.

3)Adjusting the Microphone boost level didn't help.

4) BIOS recovery to the latest version 0046 => Not sure why Intel NUC didn't update the bios after pressing F4 button. Tried both options- BIOS Recovery by Power Button Menu"  and "BIOS Recovery by Security Jumper

Regards,

Ashish

[LeonWaksman]

Hi @Ashishk 

1." Not sure why Intel NUC didn't update the bios after pressing F4 button." Follow my instructions:

2. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file FN0046.CAP on this stick. Important : the USB device must contain a folder \EFI\Intel, which contains the FN0046.CAP file, otherwise the recovery will fail (example: D:\EFI\INTEL\FN0046.CAP). Insert this USB stick into front USB slot with amber color (NUC shall be OFF). You may use also one of the rear USB ports (do not use front blue USB port, since sometime the USB stick is not recognized during boot process).

3. Press and hold Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.
4. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen). When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
5. Replace the power cord and press Power Button to switch the computer to ON. Let the NUC fully reboot.

Leon

[Maria_R_Intel]

Hello Ashishk,

Were you able to check the previous post and complete the update? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[LeonWaksman]

Hello @Ashishk  an @Maria_R_Intel 

It appears that the BIOS recovery instructions for NUC FN are different. Please disregard the instruction in my previous post and follow the next paragraphs:

1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC).

2. Download FNCML357.0047.RECOVERY.zip and extract the FNCML357.cap file from this archive. Copy the FNCML357.cap to the root of the previously prepared USB stick. Insert this USB stick into rear USB port on your NUC. Reconnect the Power Adapter.

3. Press and hold Power Button for about 3 seconds. Count 1001, 1002, 1003. Release the Power Button. NUC should reboot into Power Button Menu (this will take about 60 seconds). You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber. 

4. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen). When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick. 

5. Replace the power cord and press Power Button to switch the computer to ON. Let the NUC fully reboot.

Hope this will help

Leon

[Ashishk]

Hi Leon,

Thanks for sharing the bios update instructions. With this, I have been able to update the bios.

Unfortunately, original problem still exists.

Regards,

Ashish

[LeonWaksman]

Hi Ashish,

The recovery works at least.  Please check in Windows Start Menu and/or Apps and Features if you have Realtek Audio Console installed? Check the setting in this application.

Leon

[barotropic]

This is not a "one-off" problem that Ashishk is experiencing. My wife noticed her NUC10i7FNH has lost front panel sound in recent days. I had noticed extremely long boot times (2 min+, compared to normal 30 sec) about the same time.  We have BIOS 047, updated about the same time, I think. All drivers up to date.

I have tried all the solutions suggested here, to no avail. I tried running the Realtek Audio Console app, and after a few seconds of a spinning wheel, it shows "Can not connect to RPC Service". Uninstall/reinstall changes nothing.

Fortunately, my personal NUC10i5FNH audio is working just fine. BIOS 0047. All drivers up to date. Device Manager has an entry for Realtek Audio using Realtek driver ver 6.0.8950.1

On my wife's NUC10i7, Device manager shows no Realtek entries, but does show a High Definition Audio Device using a Microsoft Driver. In any case there is no sound from the front jack.

Hope this gets priority attention!

[Maria_R_Intel]

Hello barotropic,

Thank you for the information provided and for your report.

We noticed that several users are reporting this and we are currently working on it, also gathering all the useful information and feedback from you.

Hello @Ashishk , 

Can you please confirm the BIOS you are using? you mentioned the latest 0046, but the latest one available for your unit is the 0047, can you please try the BIOS update to version 0047?  https://downloadcenter.intel.com/download/30073/BIOS-Update-FNCML357-

Let us know the outcome. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[burstcache]

@Maria_R_Intel 

Has this problem been recreated at Intel?