NUC10i7FNH - 3.5mm jack not working (Smart Sound Technology Code 10 error)

[Dhruv_842]

The NUC does not recognize anything plugged into the 3.5mm jack.  In device manager I see an error for  "Intel(R) Smart Sound Technology (Intel(R) SST) OED" with a Code 10 error in the details "This device cannot start. (Code 10). FW did not sent FW Ready notification."  I have tried flashing the BIOS to the latest version and uninstalling/reinstalling audio drivers, no effect.  Thanks.

[AndrewG_Intel]

Hello @Dhruv_842

Thank you for posting on the Intel® communities.

In order to better assist you, could you please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread so we can gather more details about your system?

• Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.

Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Best regards,

Andrew G.

Intel Customer Support Technician

[Dhruv_842]

Hi - See attached for the report.  Also the device manager error seems to have cleared after my last restart, but the headphone jack is still not functioning.  I have tried multiple peripherals and it shows "Not plugged in" - 

[Dhruv_842]

I should also note that this is a newly purchased NUC and initial setup.  Is this possibly a hardware issue with the port?

[MRoss5200]

Make sure you install the SST drivers BEFORE the Realtek Audio drivers. If you do not, the Realtek drivers will break the SST drivers when installed after them.

Download the latest NUC10i7FNH drivers from here:

https://downloadcenter.intel.com/product/188811/Intel-NUC-10-Performance-kit-NUC10i7FNH

[Dhruv_842]

Which link from that page would be the SST drivers?

[Dhruv_842]

The error has re-appeared in device manager, update scan attached.

[AndrewG_Intel]

Hello @Dhruv_842

Thank you for your response.

We would like to recommend trying a BIOS recovery to BIOS version FN0046 using the "Bios Recovery from Security Jumper" method. Follow the steps described in this link, section "BIOS Recovery by Security Jumper":

https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

Here is the link to download the BIOS file version FN0046: https://downloadcenter.intel.com/download/29924/BIOS-Update-FNCML357-?product=188811

Then, reset BIOS to the default value by pressing F9 after the BIOS update is completed:

1. Press F2 during start to enter BIOS Setup.
2. Press F9 to set BIOS default values.
3. Customize any BIOS settings, if desired (optional).
4. Press F10 to save and exit BIOS Setup.

Please let us know if the issue is solved. Also, is audio working fine through HDMI?

Best regards,

Andrew G.

Intel Customer Support Technician

[Dhruv_842]

Hi Andrew - 

I updated the BIOS as described and it had no effect.  The HDMI audio is also not working, only the thunderbolt audio is functioning normally.

Thanks

[AndrewG_Intel]

Hello @Dhruv_842

Thank you for your response.

After checking further regarding this behavior, at this point, our recommendation is to reach out to your place of purchase or to Intel® Customer Support through phone or chat and review warranty availability for your Intel® NUC. Here is the "Contact us link": https://www.intel.com/content/www/us/en/support/contact-support.html#@7

Please make sure to select your country or region, to contact us within your local business Support hours, and to make reference to this thread. Having said that, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards,

Andrew G.

Intel Customer Support Technician

[MNetworks]

The only thing that worked in my case, was the following:

1. Disabling Audio DSP on BIOS Settings, contrary to the Intel Support suggestion.
2. Uninstalling Intel provided Realtek HDA drivers, and installing older Realtek HDA drivers from Realtek site (PC Audio Codecs > High Definition Audio Codecs Software - REALTEK).

This way, audio output on 3.5 mm jack works for all Windows sound functions. DSP features are disabled, but this is secondary to me.