NUC10i7FNH - Detection Verification

[wregs]

Hi, 

I've just purchased and installed a new ​NUC10i7FNH and the internal IR doesn't appear to be working. The message "Detection Verification" appears in the Device Manager under "Other devices" so I assume that is referring to the IR driver.

I have used the Intel Driver & Support tool and it showed an update for the ITECIR Infrared Receiver (EC) device was available but I've installed this twice already and the problems remain.

The hardware ID for the device is shown as: {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification

All other devices on the NUC are working fine. Can anyone help with a solution to IR not working please?

thanks webby

[LeonWaksman]

1. On this download page you will find all drivers and bios for your NUC: https://downloadcenter.intel.com/product/188811/Intel-NUC-10-Performance-kit-NUC10i7FNH
2. Download and install manually the Chipset Software https://downloadcenter.intel.com/download/29208/Intel-Chipset-Device-Software-for-NUC10i7FN-NUC10i5FN-NUC10i3FN?product=188811
3. Download and install manually the Management Engine Driver: https://downloadcenter.intel.com/download/29224/Intel-Management-Engine-Consumer-Driver-for-Windows-10-64-bit-for-NUC10i7FN-NUC10i5FN-NUC10i3FN?product=188811
4. Reboot your NUC and download and install the Infrared Driver: https://downloadcenter.intel.com/download/29222/ITE-Tech-Consumer-Infrared-CIR-Driver-for-Windows-10-64-bit-for-NUC10i7FN-NUC10i5FN-NUC10i3FN?product=188811
5. Enjoy your NUC.

Leon

[wregs]

​Hi Leon,

I followed your instructions. Had a problem installing the Chipset software. It would only run until showing half the progress bar and then just stop. Tried it twice and each time just sat there for an hour and I eventually had to power down the PC as attempt to restart also just sat there.

In the end I installed it using the -overall switch thinking something might have been in a strange state for the script. It then completed successfully (I checked the registry to confirm the version as per the instructions). Then I ran the ME component, it seemed to work but didn't update the version at all, still showing v1.0.0.0.

Anyway, rebooted PC and moved onto the ITECIR driver but it fails partway through with the message:

   There is a mistake when installing the Driver: 0xe000020b

   Aborts this installation .

   Please reboot and try again .

So the IR is still not operational.

webby

[LeonWaksman]

Hi Webby,

1. Enter Bios. Press F2 after power ON, while you see the Intel NUC logo.
2. In Bios, click on Advanced, next Onboard Devices. Verify that the Enhanced Consumer IR is enabled (check the box).
3. click on F10, confirmed by "Y" to save the settings and exit to Windows.
4. Try to install the IR driver.
5. If the above will not work, please download Intel system support Utility (SSU). Run the SSU scan, save the results. The file with the results please attach to your post (use the "paper clip" in right bottom corner) https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Leon

[RolandT]

Hi @LeonWaksman I have the same error "device verification" and indeed I see that enhanced consumer IR is not enabled in the BIOS. Am I correct that this only needs be enable if you plan on using a remote control? So if you don't care about remote controls I can just leave it disable? Or does it serve other purposes?

[LeonWaksman]

Hi @RolandT ,

1. Yes, you are right. The Consumer IR entry can be disabled if you are not using the IR remote Controller.

2. See my advice above to reinstalling the Realtek HD audio driver

Leon

[RolandT]

thanks, reinstall did fix the issue

[wregs]

​Hi Leon,

The bios was the problem. The IR was disabled. I didn't realise that was an option in the bios. Thanks very much.

Strangely though, the Detection Verification entry still appears in Device Manager so I don't know what that's referring to as everything else seems to be working fine.

Webby

[LeonWaksman]

Hi Webby,

Uninstall this entry in the Device Manager, reboot your NUC and try to install the driver downloaded from Intel.

Leon

[wregs]

​Yes I tried that. It just re-appears after the reboot and the Intel Driver & Support Assistant page says there are no further updates required.

I'm not to concerned at this point.

webby

[LeonWaksman]

Hi Webby,

Few times I saw that the Detection Verification in the Device manager was caused by missing Realtek Audio driver. So, download it, unzip and install https://downloadcenter.intel.com/download/29213/Realtek-High-Definition-Audio-Driver-for-Windows-10-64-bit-for-NUC10i7FN-NUC10i5FN-NUC10i3FN?product=188811

Leon

[MRoss5200]

Actually, Detection Verification is part of the iSST driver package that is part of the Realtek Audio package for FN NUC. Make sure you have the latest driver zip from downloadcenter. The link Leon provided should work fine. If you still are having problems, uninstall the existing Realtek drivers first before installing the new one.  

[wregs]

You're right Leon :-)

But it was a strange one. The Realtek drivers were already installed so I uninstalled them and after the reboot the Detection Verification entry wasn't there and the audio driver was the standard MS HD audio driver.

I then re-installed the Realtek HD audio driver, rebooted, and still no Detection Verification entry so it looks like it was a glitch with the original Realtek HD audio driver install.

thanks again

webby

[LeonWaksman]

Hi Webby,

1. I'm glad that you are OK with your new NUC.
2. Actually this is the first time that I'm answering to question related to NUC10.
3. I suspect that there where no problems with the drivers, but probably some problem with Windows installation. I'm assuming this from your second post. We will see in the nearest future what are the other users problems.
4. Enjoy your NUC.

Leon

[tstob1]

Thank you, this worked on our 10th gen NUC. same issue.

only other issue is with the 4K dell monitor, we had flashing screen using HDMI so changed to USB-C to DisplayPort cable and works better, still get a black screen now and then. all latest drivers and BIOS.

[LeonWaksman]

Hello @tstob1​ 

1. I'm glad that I could help in some way.
2. I suggest that you open new thread, describing the problems you still have.
3.  Please download Intel system support Utility (SSU). Run the SSU scan, save the results. The file with the results please attach to your post in the new thread (use the "paper clip" in right bottom corner) https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Leon