NUC10i7FNH NVME

[LioFiara]

i have samsung NVME mz-vlb256b which came installed on a thinkpad laptop i purchased few months ago, i decided to use this NVME on NUC10i7FNH which i also purchased few days ago, however the NUC doesnt detect the NVME at all, on BIOS it shows the M.2 Slot empty.

I had no bitlocker or any encryption enabled on the NVME, i also performed "Thinkshield secure erase" on the NVME which basically wipes everything on it, still not detected, i have another sabrent 4tb NVME PCIe3.1 x4 which the NUC can detect without any problem .

I have BIOS FNCML357.0052.2021.0409.1144.

screenshot from bios attached.

anyone have idea what could it be?

[David_G_Intel]

Hello LioFiara

Thank you for posting on the Intel️® communities. Please share more information with us;

• Did you test this drive on another system? (not the NUC or laptop)
• Are all other drives detected by the NUC?
• Please share with us the Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G. 

Intel Customer Support Technician