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11308 Discussions

NUC10i7FNH - Thunderbolt 3 and eGPU issues

Nills
Beginner
1,543 Views

The eGPU Gigabyte RTX 2070 Super is attached to the NUC10i7FNH via Thunderbolt 3 - "Razer Core X". Windows 10 x64 v1909. All drivers are updated as of 04/2020, including Nvidia ones.

Issue 1: NUC freezes randomly in low power/idle GPU states - without even BSOD or something, just freezed screen. Many users reported the same issue in other forums. The cure was

  • to set "Maximum Performance" in Nvidia 3D settings, and
  • add the TDR registry keys TdrDelay =10 and TdrDdiDelay =20

Issue 2: If working with the active eGPU and then restart, the NUC sees attached Razer Core X, but does not recognize the eGPU in it. Sometimes Device manager & "discover new devices" may help, but not always. I should power off the Razer Core X, then switch on, and only then the eGPU becomes active.

 

Would be great to have Thunderbolt 3 firmware update for NUC-10s to avoid these annoying issues. Or can I apply the firmware from other NUCs?

0 Kudos
9 Replies
AlHill
Super User
1,346 Views

Who made the eGPU - Gigabyte?

 

If so, you may want to read this:

https://forums.intel.com/s/question/0D50P00004e0tVVSAY/system-freezes-when-an-egpu-is-connected

 

Doc

 

 

Nills
Beginner
1,346 Views

thanks, indeed - have added "Gigabyte" to my post,

I am not sure if "never buy Gigabyte" can be helpful here as this eGPU works perfectly on my other Lenovo laptop, and on my NUC with max power setting on - until I restart as mentioned.

 

Wanner_G_Intel
Moderator
1,346 Views

Hello Nills,

 

Thank you for posting on this Intel® Community.

 

First, we would like to confirm some information about your system configuration. 

 

 

Wanner G.

Intel Customer Support Technician

Nills
Beginner
1,346 Views

Hi Wanner,

answering your questions:

though I am not sure about other BIOS settings like PCIe ASPM Support (is ON) and "Native ACPI OS PCIe Support" (is OFF by default)

IMG_5757.JPG

 

 

  • "Is the PCI Link Power Management in Windows Power Settings off?" - I don't have power management options available, is that because of the BIOS settings?

 Untitled.png

Wanner_G_Intel
Moderator
1,346 Views

Hello Nills,

 

Please allow us to look into this issue.

 

Wanner G.

Intel Customer Support Technician

DaveB
Beginner
1,112 Views

Any updates on this?  I'm also having Thunderbolt 3 issues with the same NUC model and the same eGPU chassis.  I tried updating my BIOS firmware to the latest as of today and it didn't seem to help

MaryT_Intel
Community Manager
1,002 Views

Hi @DaveB ,

I'm mentioning @Wanner_G_Intel so he can help you, but you may need to post a new thread. This one is a few months old and they usually get closed so you'll want to submit your own question/thread.

 

Thanks,

Mary T.

Support Community Manager 

DalTex
Novice
1,346 Views

Nills, I have the same NUC and have been having random screen freezes for over a month and have been working to eliminate causes. I have an active thread (started for a different problem) that is my active thread in trying to resolve this issue. https://forums.intel.com/s/question/0D50P00004dci2DSAQ/nuc10i7fnh-get-error-messages-about-wifi-6-ax...

 

Research turns up possible low power state issues (and perhaps how they interact with Samsung SSDs) with the suggestion to turn off Intel C states. However, that is on older units and I unsure of how to do so in this new NUC. I use the dedicated graphics, not an eGPU. If you can point me in the right direction (without you spending much time on it), I would appreciate it. I am likewise going to post in the linked thread that the freezes continue.

ADeFr2
Novice
1,346 Views

I have the same issue but with Nvidia rtx 2060. ​ Tagging this in case you come up with a solution, likewise I'll update if I find one.

https://forums.intel.com/s/question/0D50P00004d3zQ5SAI/nuc10i7fnh-issue-with-thunderbolt3-egpu?langu...

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