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Smithborne
Beginner
1,169 Views

NUC10i7FNH Thunderbolt3 won't connect with Razer CoreX eGPU

I can not get my Razer Core X eGPU to connect to by NUC10i7FNH. 

Every time I plug it in to the Thunderbolt 3 port, the Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) device driver shuts down with the following error:

This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

It shows it is running perfectly well before the eGPU is plugged in. 

The Display adapter device driver throws the following error, due, I am sure, to the failure of the USB Host Controller:

This device cannot find enough free resources that it can use. (Code 12)
If you want to use this device, you will need to disable one of the other devices on this system.
 
The eGPU enclosure is a Razer Core X and the graphics card is a Sapphire AMD Radeon RX 5700 XT.  I have installed the latest certified windows drivers for video card. 
 
It works just fine when I connect it to my 2020 Macbook Air.
 
I have tried two fresh Windows 10 installations and still get the same errors.
 
As far as I can tell, I have the latest versions of all drivers and BIOS as of 8/1/2020 and verified by the Intel Driver and Support Assistant and will attach a detailed SSU file:

Intel® Client Systems NUC

BIOS
Version
0044
 
Date
7/15/2020
Motherboard
Manufacturer
Intel Corporation
Model
NUC10i7FNB
Version
K61360-302
Operating System
Edition
Microsoft Windows 10 Pro (64-bit)
Version (Build)
2004 (10.0.19041)

Devices and Drivers

Processor

Intel® Core™ i7-10710U CPU @ 1.10GHz

Graphics

Intel® UHD Graphics

Audio

Realtek High Definition Audio

 

Intel® Display Audio

Networking and I/O

Intel® Wi-Fi 6 AX201 160MHz

Intel® Ethernet Connection (10) I219-V

 
Memory

32 GB

Storage

Sabrent Rocket Q

Other

Genesys Logic PCIE card reader device

 

TPS65987 Device

 

Intel® Serial IO I2C Host Controller - 02EA

 

Thunderbolt™ Controller - 15E8

 

Intel® Serial IO I2C Host Controller - 02E8

 

Intel® Serial IO GPIO Host Controller - INT34BB

 
 
 
0 Kudos
5 Replies
Maria_R_Intel
Moderator
1,113 Views

Hello Smithborne,


Thank you for posting on the Intel* Community.


I would like to review this case internally with the information that you provided, I'll post back on this thread as soon as I receive more details about it.


Best regards,

Maria R.

Intel Customer Support Technician




Smithborne
Beginner
1,109 Views

Thank you very much.  Let me know if you need any more information.

amicus
Beginner
1,039 Views

I recently went through this on a NUC8. Did you install the Thunderbolt Control Center from the Microsoft Store and open the Thunderbolt Control Center from the Start Menu and Approve the Razer Core X?

Here's a link to the Thunderbolt Control Center: https://www.microsoft.com/en-us/p/thunderbolt-control-center/9n6f0jv38ph1

I'm not sure why the Thunderbolt Control Center is not included with Windows 10 and has to be installed from the Microsoft Store, but after installing that, the Intel Drive & Support Assistant showed that I had updates. The updates were the Thunderbolt drivers for the NUC.

Lagouach
Beginner
537 Views

Hello,

Did you resolve your problem?

I think I have the same with my NUC.

Best regards,

Smithborne
Beginner
521 Views

I had some limited success by following the steps in this post:

https://egpu.io/forums/pc-setup/egpu-fail-after-update-to-windows-19-03/

I was at least able to detect the eGPU and use it.  However, it seems like every Windows update would overwrite the file Windows\System32\drivers\pci.sys, and I'd have to go through those steps again.

I finally got frustrated enough that I built a dedicated gaming system with the GPU, and now use the NUC for work and school tasks, and do everything graphically intensive (gaming and video editing mostly) on the other system.

Sorry I couldn't be of more help!

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