NUC10i7FNH - eGPU (Radeon RX570) verursacht BlueScreen

Hettlinger · ‎09-14-2020

Ich habe einen neuen NUC 10i7FNH (Herstellungsmonat Juni 2020) gekauft. Konfiguration ist: 64GB RAM DDR4 2666 Mhz, 1TB SSD und 1TB M.2.
OS ist Windows 10 Pro 64bit in Version 2004 - build 19041 (also keine Vorabversion. Alle updates über Update gemacht. Alle Intel treiber über Intel Treiber und Support Dienst aktualisiert. BIOS ist 0045 vom 17. August.
Soweit so gut. Der NUC läuft in dieser Konfiguration stabil.
Sobald ich nun meine externe Grafikkarte (Sonett Puck eGPU RX570) über Thunderbolt verbinde, findet Windows Update einen AMD Treiber und installiert diesen. Der Treiber führt aber zu einem blue screen (Thread stuck in device driver). Ich habe dann versucht den Treiber von der AMD Webseite herunterzuladen und finde dort den Adrenalin Treiber. Wenn ich diesen installiere, dann sieht der NUC die Grafikkarte nach dem Booten nicht. Wenn ich im Gerätemanager nach neuen Geräten suche , dann wird die AMD RX570 sofort angezeigt und etwa 10 Sekundn später verabschiedet sich der NUC mit Bluescreen (identische Meldung wie oben):
Ich brauche die eGPU für 3D CAD Renderings und möchte NUC und eGPU unterwegs mitnehmen. Hat jemand eine Idee was ich weiter versuchen kann?

AndrewG_Intel · ‎09-15-2020

Hello Hettlinger

Thank you for posting on the Intel® communities.

We would like to inform you that our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.

After doing some research about this Blue Screen of Death (BSOD) error "Thread stuck in device driver" it seems that it is very specific to AMD* driver. For ilustration purposes, here are some third-party websites* about this behavior:

Since the BSOD error or the "eGUP not beeing detected" behavior is triggered as soon as the AMD* graphics driver is detected, our first recommendation is to check this with both Microsoft® Support and AMD* support. They may also recommend a specific driver version to fix this problem. It is worth mentioning that we do not handle the technical details of this third-party driver and debugging might be limited from our side.

You can also check with the manufacturer of the eGPU (OEM) to make sure you are running the the latest eGPU firmware and customized drivers available from their side.

Note: Could you please confirm if this the exact model of the eGPU? eGFX Breakaway Puck RX 560 >> https://www.sonnettech.com/product/egfx-breakaway-puck560/overview.html

If it is, we tried to check for drivers from their website* but couldn't find any. When scrolling down to "Support Links" and clicking on "Drivers, Documentation, FAQs" it lists "zero" drivers: https://www.sonnettech.com/product/egfx-breakaway-puck560/techspecs.html#techspecs

Additionally, please check the following suggestions:

Test the eGPU card/enclosure on a different system to ensure it is good working condition.
Make sure NUC Thunderbolt firmware is updated to the latest version: 66 >> https://downloadcenter.intel.com/download/28735/Thunderbolt-3-DCH-Driver-for-Windows-10-for-Intel-NUC?product=188811
Confirm Windows 10 2004 is also fully updated (including all the minor patches).
Set the Power Mode in NUC BIOS to: High Performance
Switch off PCI Link Power Management in Windows Power Settings.

If the issue persists, please provide the following details:

1- We understand this is a new NUC, by any chance did this configuraton work fine before at any moment?

2- Display brand and model and the video ports and cable types used:

3- Windows® driver and AMD* driver versions triggering the issue:

4- If you plug the display to the onboard NUC graphics solution, does the issue occur?

Also, we would like you to run a new Intel® System Support Utility (Intel® SSU) report with full third-party information and logs. To do this, please follow these steps:

Download the Intel® SSU and save the application on your computer.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

Hettlinger · ‎09-17-2020

Many thanks for your comments and sorry for not writing in English. I have spent another couple of hours yesterday and I did not make any progress. Just some additional detail regarding your comments:

- The eGPU is not the RX560 but the RX570 version. Exact naming is eGFX Breakaway Puck Radeon RX 570 or see:https://www.sonnettech.com/de/product/egfx-breakaway-puck.html - towards the end of page you see the RX 570 version.
- The eGPU works fine with my Macbook PRO. I cannot test the eGPU in a Win10 environment since the NUC10i7FNH is the only device with TB3 port.

I checked all settings (TB firmware is 66, Windows is 2004 including all minor updates, PowerMode in BIOS is high perf., PCI Link power is switched off)

Now regarding your next points:

1- We understand this is a new NUC, by any chance did this configuraton work fine before at any moment?
Hettlinger: The NUC without the attached eGPU works perfect.

2- Display brand and model and the video ports and cable types used.
Display I use for setup is a NEC EA275UHD 4k display. In the NUC standalone config I use it with a HDMI (NUC) to HDMI (monitor) cable and I also tested a HDMI (NUC) to Displayport (Monitor) cable. Both work fine.

3- Windows® driver and AMD* driver versions triggering the issue:
in my last attempt yesterday I used AMD Radeon Adrenalin 2020 (edition 20.9.1) installation package. I also made an attempt with searching the driver simply by using Windows Update. WUPD finds an AMD driver but installation fails with a BSOD as soon as the eGPU becomes powered during driver installation. Same on the Adrenalin installation. As soon as the eGPU gets iniitiated during driver installation, the Adrealin installation stops at around 60% progress and 5 second later BSOD "Thread stuck in device driver".
BEFORE I reinstalled the AMD driver, I reinstalled Win10 from scratch, made all updates and checked the settings as proposed.

4- If you plug the display to the onboard NUC graphics solution, does the issue occur?
no it doesn't. The onboard graphics solution is stable. Even 3D renderings work fine except for speed.

What I propose as next steps:
- I will first contact Sonnet and inquire whether they know the problem and may propose a solution.
- If they may not provide a solution, I will check a different (non Sonnet but Radeon graphics) eGPU with TB3 port first to ensure that the TB3 port works.
- if this fails: the problem is not related to my specific eGPU but to TB3 port, AMD driver or Win Driver. And I do expect that it then gets difficult to find a solution.
- if it works: then the issue is related to the Sonnet eGPU. It may be cheaper to purchase a new eGPU than spending an additional day or two.

Further ideas are still welcome but the next steps must be performed on my side. Unfortunately I am not a driver specialist. But I do my best to make it working.

AndrewG_Intel · ‎09-17-2020

Hello Hettlinger

Thank you very much for your response.

The next steps that you propose are actually a good idea. We will wait for your feedback regarding the outcome of those steps and if you have additional concerns please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel · ‎09-22-2020

Hello Hettlinger

We are checking this thread and we would like to know if you need further assistance or if you were able to test with different eGPU. Please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

Hettlinger · ‎09-22-2020

Hello Andrew

Sonnet responded with a very general response: "Restart the unit, load the newest TB driver,..blabla."

I could not find access to a different TB3 port eGPU to test, other than buying a unit.

For the time being I do not continue trying to find a solution with the NUC. I simply lack the skills and time. I need a systems that works and its cheaper to switch the entire platform.

Thanks anyway.

AndrewG_Intel · ‎09-24-2020

Hello Hettlinger

Thank you for your response.

Unfortunately, we see that the issue is not resolved yet and we understand that you prefer to not continue looking for a solution in this matter. However, if you would like to come back and continue with troubleshooting please feel free to post again and we will gladly assist you.

Thank you for joining to the community and for your efforts. If you need any additional information, please submit a new question as this thread will no longer being monitored. It has been a pleasure to assist you.

Sincerely,

Andrew G.

Intel Customer Support Technician