NUC10i7FNH front panel audio jack microphone (audio array) not properly work

[HPBird]

Hi Intel,

With latest BIOS "FNCML357.0050.2021.0303.2141", the front panel audio microphone, with win10 Windows Voice Recorder program. the play voice is very small. Even changed serval Nuc audio driver, the situation is the same.

Can you have a check?, Also please share your platform config of "detail" Intel SSU Tools.

Even I did not see conflict or Yellow band on device manager.

But, from system event view, it can observed the follow audio error. 

= = =

Intel(R) Audio Service 服務因下列服務特定錯誤而終止:

Event ID: 7024

Level : FAIL

= = =

It broken my work and Life, I need it fix ASAP.

HPBird

[David_G_Intel]

Hello HPBird

Thank you for posting on the Intel️® communities. 

To confirm, you only get problems with the microphone, is this correct? Please share with us the following information:

• Which program do you use for voice recording? Does it happen on other applications?
• Which device do you use for recording? Please provide the brand and model of the microphone.
• Do you also get audio issues on different devices? Please list their models
• Audio Driver versions tested.
• Did you test different graphics drivers? Please list the versions.
• Did you update the Operating System recently?
• Was the same setup working fine with the previous BIOS version?

Regards, 

David G 

Intel Customer Support Technician

[HPBird]

Hi Intel,

I response your question as follow

= = = = = 

• Which program do you use for voice recording? Does it happen on other applications?

[HPBird]: It is the windows voice reocrding in box application, you can get information from: https://www.windowscentral.com/how-record-sound-using-voice-recorder-app-windows-10

• Which device do you use for recording? Please provide the brand and model of the microphone.

[HPBird]: I use "圓剛 AM133 外接式收音麥克風", I am make sure that it work on other computers (Intel NUC5i7RYH, AMD Lenovo L14, Lenovo USB Dock Gen2 Audio jack, ...etc)  with the same windows voice recording application. you can check the shopping store (brand: AverMedia, Model: AM133) :
https://24h.pchome.com.tw/prod/DCAIFW-A9009QV6L

• Do you also get audio issues on different devices? Please list their models

[HPBird]: No information provide, I am a user, did not have too much device for testing, I am not employed by Intel QA.

• Audio Driver versions tested.

[HPBird]: In basic, I testing the intel latest audio driver "Driver Version: 6.0.8950.1 (English)", I have already include in before intel SSU attachment. Can you check it?

For Audio driver, It list in Taiwan site latest version be:

https://downloadcenter.intel.com/zh-tw/download/29213/-Windows-10-64-Realtek-NUC10i7FN-NUC10i5FN-NUC10i3FN

• Did you test different graphics drivers? Please list the versions.

[HPBird]: No, my intel graphic driver also will be Intel SUT attachment, it show "Driver Version: 27.20.100.9168", can you will have a look it?

• Did you update the Operating System recently?

[HPBird]: No, I  will not changed any setting of operating system, include Microsoft Auto System Update.

My windows version still include the Intel SUT attachment, Can you have a look?

From the Intel SUT attachment, it show the current version is "Version:"10.0.19042 Build 19042"".

The detail version from "winver" command, it show "19042.868"

• Was the same setup working fine with the previous BIOS version?

[HPBird]: I did not aware of the previous BIOS version work or not. The latest BIOS did not allow BIOS downgrade. You can have a try if your NUC not yet upgrade the latest BIOS.

= = = = =

[Question]:

Can you get from your QA teams, it should have list the audio driver testing version, Does it can get from formal internet link?

HPBird

[DeividA_Intel]

Hello HPBird, 

Thank you for the information provided. In order to help you further with this issue, please try the following:

1. Use graphics driver version 27.20.100.9316.

- https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers

2. Load BIOS to default.

3. Check that front panel audio is enabled in BIOS:

- Press F2 during the start to enter BIOS Setup.

- Go to Advanced > Devices > Onboard Devices.

- Enable the Audio setting (check the box).

- Press F10 to save and exit BIOS.

4. Perform a BIOS recovery, to make sure that the current version is not corrupted.

- File (FNCML357.0050.RECOVERY.zip): https://downloadcenter.intel.com/download/30271/BIOS-Update-FNCML357-

- Steps: https://downloadmirror.intel.com/30271/eng/NUC-AptioV-UEFI-Firmware-BIOS-Update-Readme.pdf

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[HPBird]

Hi Intel,

After update the new Intel GFX driver, the microphone record sound too small is not improve.

For #1, #2, #3 have confirm the stepping, it is not improve.

Just provide some user experience, If un-installed the Realtek audio driver, next reboot, win10 will installed the default HD audio driver, the microphone is work well.

Later, win10 will find the best Realtek audio driver, after win10 installed it, the  microphone record sound will be small, Can you have a testing on your site.

I mean, microphone is work, but the record sound is very very small, it is not normalize. 

[David_G_Intel]

Hello HPBird

There is an investigation open for your request. For the testing process, can you please confirm if this happens with other applications as well?

Which specific driver version is the one to work? (Before Windows automatically updates)

Regards, 

David G 

Intel Customer Support Technician

[HPBird]

Hi Intel,

Yes, It will effect all the microphone application, example: Microsoft teams. Line, what apps.

The work driver is Win10 audio default HD audio driver, but it will be update match version by win10 kernel policy

[David_G_Intel]

Hello HPBird

We are working on this request, the updates will be posted on the thread.

Regards, 

David G 

Intel Customer Support Technician

[David_G_Intel]

Hello HPBird

Thank you for your patience, after testing on our side we didn't get the same issue. This could indicate a faulty unit, please contact your local support to check the warranty options available.

Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 

U.S. and Canada: Intel Customer Support 

https://www.intel.com/content/www/us/en/support/contact-support.html 

Europe, Middle East and Africa: Intel Customer Support EMEA  

https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

Asia-Pacific: Intel Customer Support APAC  

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

Latin America: Intel Customer Support LAR  

https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Regards, 

David G 

Intel Customer Support Technician