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NUC10i7FNH not booting again

jonuc
Beginner
187 Views

Hello,

i have bought a NUC10i7FNH and have used it for one day by pluging the hdmi and usb (keyboard and mouse) direct in the nuc. It has worked fine.

The next day it tried to use a new hp thunderbold 3 dogging station. The nuc showed some have activity with the fan, but nothing else. No graphic, no booting, no special led reaction. After approximately one minute the nuc shuts down.  

I have gone back to plug in the hdmi and usb (keyboard and mouse) direct in the nuc. The nuc shows have activity with the fan, but no graphic, no booting no special led reaction and shuts down after a minute. I have pushed in the power-button for 3 seconds  until it turns amber but no change. I have tried to use a bootable usb-stick but no change.

(On the left side i can see that inside the nuc is a yellow or greenish led.)

Could someone give me a hint how to get the nuc working again?

Is the any way to reset the nuc or to hw-reset?

 

thanks in advance 

0 Kudos
3 Replies
Alberto_Sykes
Employee
169 Views

jonuc, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the SSD/HDD?

What is the model of the memory RAM? Please provide the number of sticks, voltage and speed.

What is the model of the monitor/TV that you are using?

What is the model of the "hp thunderbold 3 dogging station"?

Are you using adapters or converters to connect the unit to the monitor/TV?

When did you purchase the Intel® NUC?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Alberto_Sykes
Employee
159 Views

Hello jonuc, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
138 Views

Hello jonuc, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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