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NUC10i7FNH1 card reader not recognized in linux

bmorgan99
Novice
689 Views

I'm running debian 4.19.0-10-amd64 and what I need works except for the card reader.  I get:

mmc0: Unknown controller version (5). You may experience problems. 
mmc0: SDHCI controller on PCI [0000:02:00.0] using ADMA 64-bit
mmc0: 1.8V regulator output did not became stable

I've  installed all the latest BIOS and pertinent free and nonfree firmware files ( I think) but no love.  It was intalled on a NUC10i7FNK2 here, and the reader was recognized.  I thought that was the same hardware.  Is the 2 at the end a new hardware version?

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1 Solution
bmorgan99
Novice
631 Views

I stumbled on an instance where the culprit was a driver bug with that same spelling error, so I booted with Ubuntu live on usb and was able to read and write to an SD card.  Opened a Debian bug  report.

Thanks for all your help.

 

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6 Replies
n_scott_pearson
Super User Retired Employee
679 Views

Have you installed the proper driver for this device? It is a Genesys Card Reader.

The '2' in your order number is an indication that the unit was shipped with a power cord for the European marketplace. For more information, consult this page: Intel NUC Product Code Naming Convention.

Hope this helps,

...S

bmorgan99
Novice
677 Views

The install I referenced above only added firmware-iwlwifi and firmware-misc-nonfree which I've already added.  Where do I get this driver?

Thanks

n_scott_pearson
Super User Retired Employee
673 Views

Talk to the owners of your Linux Distro.

...S

bmorgan99
Novice
653 Views

Sorry, I wasn't thorough enough.  Whan I run lspci -nn I get:

3b:00.0 SD Host controller [0805]: Genesys Logic, Inc Device [17a0:9755]

so it is being detected, just isn't working properly.  I tried multiple cards and always get the "1.8V regulator output did not became (sic) stable" error in dmesg with a card inserted.

n_scott_pearson
Super User Retired Employee
638 Views

Ok, that's better. It sounds like you have a bad card reader. I would have preferred to see the corresponding errors being exposed by Windows, but that's just me. You will need to talk to Intel Customer Support about a replacement.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

bmorgan99
Novice
632 Views

I stumbled on an instance where the culprit was a driver bug with that same spelling error, so I booted with Ubuntu live on usb and was able to read and write to an SD card.  Opened a Debian bug  report.

Thanks for all your help.

 

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