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NUC10i7FNK + Razer Core suddenly undetectable?

itslino
Novice
270 Views

I bought my gf the NUC 10 a few years back, honestly it's been a champ in about everything to date. She mainly used it to draw with her Cintiq but when she considered gaming I remember we could use a eGPU and for the past year or so it had worked great with our EVGA 1060 until this morning. For some reason it was undetectable, I tried changing the power setting in the bios, updated all drivers including the Intel Graphics Driver and the Thunderbolt one too, bios up to date, I even reseated the card and tried a different cable. The unit itself hasn't moved much either nor been unplugged in and out to have the wire fail already. 

 

I also disabled the PCIe Power Management Link in the Power Plan settings, honestly stumped on this one. Any ideas anyone?

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1 Solution
itslino
Novice
260 Views

Wait I think I resolved it, so it seems to be some type of conflict with the NUC display detection. So, because it has a HDMI output it defaults to that cutting out the display port over thunderbolt through/during boot. 

I went into the bios and saw that under advanced the word VIDEO is clickable, it has an option to set a IGD PRIMARY DISPLAY and its set to AUTO. If you select that you can choose between AUTO or THUNDERBOLT, picking Thunderbolt will not only fix it but it resolves the NUC starting up on blank screen during boot while using a eGPU. I've had issues for years trying to set up our eGPU as the main display, we just got use to logging with blank screen but never again now! HAHA!

Idk why this isn't posted on the eGPU solutions by Intel themselves, I've now rebooted the computer 8 times in a row each with successful eGPU Main Display functionality. 

 

Please Intel add the solution I used that resolves Blank Screen after boot and eGPU not being detected to this Troubleshooting Tips page. Troubleshooting Tips for eGPU on Intel® NUC

Best of luck to the rest of you guys! So far, the NUC freaking rocks my socks off!

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3 Replies
itslino
Novice
261 Views

Wait I think I resolved it, so it seems to be some type of conflict with the NUC display detection. So, because it has a HDMI output it defaults to that cutting out the display port over thunderbolt through/during boot. 

I went into the bios and saw that under advanced the word VIDEO is clickable, it has an option to set a IGD PRIMARY DISPLAY and its set to AUTO. If you select that you can choose between AUTO or THUNDERBOLT, picking Thunderbolt will not only fix it but it resolves the NUC starting up on blank screen during boot while using a eGPU. I've had issues for years trying to set up our eGPU as the main display, we just got use to logging with blank screen but never again now! HAHA!

Idk why this isn't posted on the eGPU solutions by Intel themselves, I've now rebooted the computer 8 times in a row each with successful eGPU Main Display functionality. 

 

Please Intel add the solution I used that resolves Blank Screen after boot and eGPU not being detected to this Troubleshooting Tips page. Troubleshooting Tips for eGPU on Intel® NUC

Best of luck to the rest of you guys! So far, the NUC freaking rocks my socks off!

itslino
Novice
225 Views

I wanted to add that the issue continued this morning but after scavenging the software page on my NUC I came across this.

Thunderbolt™ 3 Firmware Update Tool for NUC10ixFN (intel.com)

 

I had given it a go and it turned out my version of Thunderbolt was 42 while the latest was 62. I couldn't verify how old my version was but at the moment doing that and updating my GPU drivers to latest version seems to be working combined with my prior marked solution of setting the default display path to Thunderbolt.

 

Will update on progress and possible solutions if they arise down the road.

JosueO_Intel
Moderator
241 Views

Hello itslino,


Thank you for posting on the Intel communities. 


I am glad to hear that the issue is now solved and everything is working fine. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.



Regards, 


Josue O.  

Intel Customer Support Technician



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