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12746 Discussions

NUC10i7FNK latest graphics drivers will not install?


NUC10i7FNK when installing latest drivers listed on my NUC's page, I get unsupported platform.


do the old drivers need to be uninstalled, and where can I get the old ones if the new ones do not install?


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1 Reply
Super User Retired Employee

Yes, you need to uninstall the existing drivers before installing this one. Use this process:


  1. From Apps & Features, uninstall the Intel Graphics Driver package.
  2. Reboot.
  3. From Device Manager, click on Display Adapters. If the only entry is for Microsoft Basic Display Adapter, then go to Step 7.
  4. Right-click on the entry for Intel UHD Graphics, and then click on Uninstall Device.
  5. In the dialog that appears, place a checkmark beside Delete the driver software for this device and then click on Uninstall.
  6. Go to Step 2.
  7. Install the package.
  8. Reboot.
  9. Verify and Test.


If you want to go back to the previous version of the driver, you can download it from here:


Hope this helps,