Intel® NUCs
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NUC11 Stutters and Crashes

lastkey
Novice
1,806 Views

I've built a new Intel NUC11 Panther Canyon Performance Kit i7-1165G7 Mini PC Barebone Kit RNUC11 a couple of weeks ago but since I got it, I'm having sudden stutters. If PC sleeps it doesn't wake up, rather restarts. I unchecked "Turn on Fast startup" option in "Choose what power buttons do". That has reduced crashes to some extent.

Following are more details about specs:

  • RAM: Kingston 32GB (2x16GB) KF432S20IB1K2/32 Fury Impact 3200MHz DDR4 CL20 SODIMM RAM
  • SSD: Samsung 980 PRO 500GB M.2 2280 PCIe 4.0

Event viewer shows even ID 41 and 6008. What is the reason for these crashes? I ran an extended MEMTEST86 and Windows Memory Diagnostics but no error was found. 

 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" /> 
  <EventID Qualifiers="32768">6008</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-09-11T02:42:52.8825451Z" /> 
  <EventRecordID>1410</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-OJUH5U9</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>12:06:44</Data> 
  <Data><u+200e>11/<u+200e>09/<u+200e>2021<lt;<u+200e>09//Data09/<u+2>gt;a09/ 
  a09/<u+<lt;a09/Data /9/<u+20>gt; /9/ 
   /9/<u+<lt; /9/Data /9/<u+20>gt; /9/ 
   /9/<u+<lt; /9/Data /9/<u+>gt; /9/73058/9/<u+2<lt;8/9//Data/9/<u+2>gt;a/9/ 
  a/9/<u+<lt;a/9/Data /9/<u+20>gt; /9/ 
   /9/<u+<lt; /9/Data /9/<u+20>gt; /9/ 
   /9/<u+<lt; /9/Binary9/<u+20>gt;ry9/E507090006000B000C0006002C00BF02E507090006000B00020006002C00BF02DC0500003C00000001000000DC050000010000001E0000000100000000000000</Binary> 
  </EventData>
  </Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> 
  <EventID>41</EventID> 
  <Version>8</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000400000000002</Keywords> 
  <TimeCreated SystemTime="2021-09-11T02:42:44.3428977Z" /> 
  <EventRecordID>1427</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-OJUH5U9</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data> 
  <Data Name="BugcheckParameter1">0x0</Data> 
  <Data Name="BugcheckParameter2">0x0</Data> 
  <Data Name="BugcheckParameter3">0x0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">0</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  <Data Name="BootAppStatus">0</Data> 
  <Data Name="Checkpoint">144</Data> 
  <Data Name="ConnectedStandbyInProgress">false</Data> 
  <Data Name="SystemSleepTransitionsToOn">5</Data> 
  <Data Name="CsEntryScenarioInstanceId">0</Data> 
  <Data Name="BugcheckInfoFromEFI">false</Data> 
  <Data Name="CheckpointStatus">0</Data> 
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data> 
  <Data Name="LongPowerButtonPressDetected">false</Data> 
  </EventData>
  </Event>

 

0 Kudos
16 Replies
LeonWaksman
Super User
1,792 Views

Hi @lastkey 

You didn't give much information about your system (except for SODIMM and SSD which looks OK). In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

If you didn't do yet, please download the latest BIOS file PA0041.CAP and update your firmware using F7 update method.



Leon

lastkey
Novice
1,784 Views

Hi Leon, 

I've attached the System information file. I already have BIOS version 0041. I checked with Intel® Driver & Support Assistant, and everything is updated. All windows updates are installed as well. 

LeonWaksman
Super User
1,767 Views

Hi @lastkey 

Although BIOS is updated to the last version (0041), please check in BIOS the EC Firmware version (should be  03.03.00) and ME Firmware: 15.0.10.1447. Both version numbers are displayed on BIOS Main Screen.

 

Leon

 

lastkey
Novice
1,732 Views

Both are up to date. Please see attached snapshot

60056A1B-C786-4D36-B524-36EC86336D88.jpeg

lastkey
Novice
1,708 Views
The System Information file has recorded the restarts but those alerts are not very informative, at least to me.
LeonWaksman
Super User
1,699 Views

Hi @lastkey 

Many similar complains (...to many), I saw in this forum regarding Panther  Canyon NUC. So, could be that is some general problem to fix in BIOS or your NUC need to be replaced. 

At this point if you want to exclude problems in Windows,  you may try to Repair Windows with an In-place Upgrade.  Performing this upgrade will replace your current Windows with a new installation, leaving your Data and Applications.

Leon

 

 

lastkey
Novice
1,694 Views
In-place upgrade is a long and lengthy process and we are not sure if that will fix the issue. I’ll open a support ticket.
lastkey
Novice
1,679 Views

I've opened a support ticket after trying BIOS setting to default, re-seating RAM. The crash still occurred. It's the same theme again. I left the NUC powered on after doing troubleshooting with Intel Support. When I came back after half an hour or so, the NUC was powered off. I found same error in System Report and Event ID 41 and 6008. 

 

-------------------------------------------------------------------
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
-------------------------------------------------------------------
The previous system shutdown at 20:14:44 on ‎20/‎09/‎2021 was unexpected.

n_scott_pearson
Super User Retired Employee
1,650 Views

A significant cause of spontaneous system resets is memory bus lockups. This can be the result of noise on the memory buses (using memory at unsustainable speeds), a failure in the processors memory controllers, a failure in the SODIMM memory controllers or bad memory. Have you tried using a sophisticated tool like MemTest86 to test your memory? No, not that mickey mouse, worthless capability provided in Windows that doesn't even test all memory. You need a good tool and you need to run it for 12-24 hours.

Hope this helps,

...S

lastkey
Novice
1,642 Views

Yes, I've performed a test with both Windows Diagnostic and MemTest86. MemTest86 ran for around 6 hours and found no errors. I've attached the report here.

lastkey
Novice
1,630 Views

To provide an update. I've done an In-Place upgrade but still had a crash a few minutes ago with Event ID 41 and 6008. Although I saw something new in the System Information file this time. 

-------------------------------------------------------------------
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
-------------------------------------------------------------------
The previous system shutdown at 16:43:48 on <u+200e>22/<u+200e>09/<u+200e>2021 was unexpected.
-------------------------------------------------------------------
Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {9f6270fb-6050-4294-b149-07fa869a2b29}, had event Fatal error: The miniport has failed a power transition to operational power
LeonWaksman
Super User
1,628 Views

Tank you for update. Looks like a hardware problem?

Leon

lastkey
Novice
1,620 Views

Yes, looks like. I've opened a support ticket and they had asked to do In-upgrade as well so I did it but it didn't help either. I've given them feedback with logs. Let's see but looks like NUC is faulty. Having issues from day one. 

lastkey
Novice
1,425 Views

The unit was replaced under warranty. No issues observed in the new unit so far.

Georgi
Beginner
701 Views

Hello,

 

I am just building a similar setup (especially the same memory modules).

Did unit replacement resolve your problems permanently?

Are you using exactly the same memory pair also with the new unit? 

 

Thanks.

lastkey
Novice
659 Views

I used the same memory pair and PCI NVME with the new unit and now have no issues. So the problem was in the unit, probably a faulty power unit. 

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