NUC11ATKC4 - How to install CEC Client?

[Shiivv]

Hi,

Anyone can give me an advice how to install CEC client on NUC11ATKC4?

Any assistance is appreciated thank you.

[n_scott_pearson]

What CEC client? I am not seeing any download for a CEC client in the Intel Download Center.

...S

[arifptm]

https://www.intel.com/content/www/us/en/support/articles/000023500/intel-nuc/intel-nuc-kits.html

I don't see NUC11ATKC4 listed here.
Is it mean cec-client not working in this model ?

[Shiivv]

I think so, but it's kinda weird when the one of newest gen NUC doesn't support CEC

[n_scott_pearson]

According to the TPS,

But, I can find no support in the BIOS for enabling this feature and, in the web page for the CEC API, the AT NUC is not listed.

As for a 'client', I am unsure what you are referring to. If you are referring to an app, as far as I can see there is no such thing (at least not from Intel).

...S

[Shiivv]

I'm sorry if 'client' word has bothered you, i meant to asking about CEC HDMI on NUC11ATKC4, i had no idea to enabling this feature.

If NUC11ATKC4 is not supported this feature yet, is there any visibility from intel to make an update to enable it?

Is there any suggested app that able to replace functions of CEC?

Thanks.

[arifptm]

Too bad.
without CEC support, this NUC cannot turn on/off  the monitor automatically.

Am I right ?...

[Shiivv]

Correct, even though I need to control some functions remotely

[n_scott_pearson]

One of the ICS agents will need to escalate this issue up the chain. According to the TPS, the BIOS is supposed to support this capability but it does not seem to AFAICT. - @Ronny_G_Intel ???

...S

[AndrewG_Intel]

Hello all,

Thank you for posting on the Intel® communities.

We will review further these concerns regarding the support of HDMI* CEC on the Intel® NUC 11 Essential Kit - NUC11ATKC4. We will be posting back in the thread as soon as more details are available.

Best regards,

Andrew G.

Intel Customer Support Technician

[arifptm]

is there any progress regarding this ? 

[Ronny_G_Intel]

Hi @arifptm,

The NUC11ATKC4 (Atlas Canyon in general) does not support CEC function. This is an error in the Technical Product Specification that will be addressed as soon as possible, I apologize for any inconvenience generated by this error.

If you really need this function and you purchased the NUC with plans to use it, please give us a call or chat directly with Intel Customer Support and make reference to case 05517835, we will try to find an alternative solution for this issue.

Regards,

Ronny G

[arifptm]

Hi @Ronny_G_Intel 

I will using NUC for indoor digital signage. I previously used raspberry for my product. So this feature must present.

Will there be a bios update later? or what?...
I can wait if only need update. But if it related to hardware, I need other solution

Regards

Arif

[AndrewG_Intel]

Hello @Shiivv

We are checking this thread and we would like to know if you were able to review our previous post. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Shiivv

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician

[Ronny_G_Intel]

Hi Shiivv,

The case number (5517835) I provided before was automatically generated for this interaction and shows under your community user name since you are the Post Originator, if you still need assistance with this issue please contact us directly, here is our contact us website: https://www.intel.com/content/www/us/en/support/contact-intel.html#support-intel-products_98414:98414

Hi arifptm,

No, CEC is not supported in Atlas Canyon (NUC11ATKC4), this is an error in the Technical Product Specification and we have no plans to have a BIOS fix for it.

Please reach out to Intel Customer Support directly via Chat or Phone, here is our contact us website: https://www.intel.com/content/www/us/en/support/contact-intel.html#support-intel-products_98414:98414 you can make reference to case 5517835 (explain that you do not own this case so a new case under your name needs to be created)

I apologize for the inconvenience.

Regards,

Ronny G

[AndrewG_Intel]

Hello Shiivv

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician