NUC11PABi7 Serial i/o driver error

[rhhays]

1. Receiving error trying to install 
   Description:
   Installs Intel® Serial IO Driver for the 11th Generation Intel® NUC Products.
   Version:
   30.100.2129.8Release date:
   January 11, 2022Size:
   2.18 MB

"Fatal error during installation" is the only message.

[Steven_Intel]

Hello rhhays,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• Are you trying to install the driver manually, or are you using the Intel® Driver & Support Assistant to do that?
• Did you install the Chipset software before installing any other driver? https://www.intel.com/content/www/us/en/download/19695/intel-chipset-device-software-for-windows-10-64-bit-and-windows-11-for-11th-generation-intel-nuc-products.html
• Could you please provide a screenshot of installation error for documentation purposes?

As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  

Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[rhhays]

I'm trying to install using the Driver and Support Assistant.

I did not install the chipset driver but will if necessary.  I've installed everything from the Assistant.

Please see attachments.

Thanks for your help!

[Steven_Intel]

Thank you for your response.

Please manually install the Chipset Device Software (https://www.intel.com/content/www/us/en/download/19695/intel-chipset-device-software-for-windows-10-64-bit-and-windows-11-for-11th-generation-intel-nuc-products.html), restart the NUC, and then try to do all the pending updates through Intel® Driver & Support Assistant.

Let us know if the issue persists.

Best regards,

Steven G.

Intel Customer Support Technician.

[rhhays]

Same issue after installing chipset driver.  I wonder what this could be?  Hardware problem?  I'm having issues installing windows 11 and wonder if somehow this is related.

[Steven_Intel]

Thank you for your response.

I will research more about this driver issue and let you know as soon as I have an update. In the meantime, could you please explain what kind of issues are you having when trying to install Windows 11?

Best regards,

Steven G.

Intel Customer Support Technician.

[rhhays]

en trying upgrade to Windows 11 everything seems to be going well and the I get a message with no code simply saying that the installation failed.

I removed all peripherals, tried a clean boot but the problem persists. No indication of what the problem is.

Thanks for looking into this. I have done everything except a clean install and can’t see how to restore a Windows 10 backup to Windows 11. Ugh!

[rhhays]

Realtek* High Definition Audio Driver for Windows® 10 64-bit and Windows® 11 for the 11th Generation Intel® NUC11PA[x]

I installed this driver and the Windows 11 installation worked!

thanks for your help on that one.

The I/O driver will still not install.

Richard

[Jean_Intel]

Hello rhhays,

We are glad to hear that you were capable of installing Windows 11 on your system.

About the I/O driver installation issue, I would like to recommend installing the driver manually using the following link: (https://www.intel.com/content/www/us/en/download/19707/intel-serial-io-driver-for-windows-10-64-bit-and-windows-11-for-the-11th-generation-intel-nuc-products.html).

Best regards, 

Jean O.  

Intel Customer Support Technician 

[rhhays]

I successfully manually updated :

Intel(R) Serial IO GPIO Host Controller and

Intel(R) Serial IO I2C Host Controller

I do not see these two controllers on the device manager

Intel(R) Serial IO SPI Host Controller
Intel(R) Serial IO UART Host Controller

[rhhays]

Device list attached

[rhhays]

thank you for suggesting a solution.  Unfortunately this did not work.  I still get the error dialog, attached.

[Steven_Intel]

Thank you for your response.

Based on the information provided, I will continue working on this issue, as soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel · Accepted solution]

Hello rhhays,

In order to continue, please perform the following steps:

• Make sure to test Intel® DSA in all compatible browsers (Chrome, Firefox and Edge* Legacy version 44.17763/18.17763 or newer).
• Uninstall Intel® DSA using the Intel® Driver & Support Assistant Uninstaller (https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t). Then proceed to reinstall it.(https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html).

If the issue persists, please gather the IDSA files:

The IDSA files can be found at C:\ProgramData\Intel\DSA (there will be 3 folders, please zip them and attach it to your reply (Data, Downloads, Logs)). Sometimes the ProgramData folder is a “hidden folder”, so if you cannot see it, choose the View tab at the top of the page and check the box for “hidden items” to be shown.

Best regards,

Steven G.

Intel Customer Support Technician.

[rhhays]

Thank you for this.  I followed the directions and now the DSA show that my computer is up-do-date.  No more issues.

I appreciate all your help.

Best,

Richard

[Steven_Intel]

Thank you for your response.

We're glad to know the information helped. Hopefully, it will help other community members. 

Since the thread is now solved, we will close it. If you need any additional information, please submit a new question, as this thread will no longer be monitored.  

Best regards,

Steven G.

Intel Customer Support Technician.