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12751 Discussions

NUC11PABi7 Windows 11 Installation Failure

rhhays
Beginner
453 Views

I'm getting 0xc1900101 error during installation  Seems like it might be a driver issue but everything is up to date except;

Description:
Installs Intel® Serial IO Driver for the 11th Generation Intel® NUC Products.
Version:
30.100.2129.8
Release date:
January 11, 2022
Size:
2.18 MB
 
Which ends in a Fatal Error
 
Any ideas?
0 Kudos
10 Replies
DeividA_Intel
Moderator
415 Views

Hello rhhays,  

  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Performance kit - NUC11PAHi7.

  


In order to better assist you, please provide the following:  



1. Are you upgrading from Windows 10 to Windows 11?

2. Are performing a fresh installation of Windows 11?

3. Have you tried the steps from the following article?



Regards,  

Deivid A.  

Intel Customer Support Technician

 


rhhays
Beginner
403 Views

Hello,

 

I'm upgrading from Windows 10 Pro  version 21H1  -  build 19043.1645

 

Looks like the link article is for a fresh install so I do see that I can do that.

 

 

DeividA_Intel
Moderator
377 Views

Hello rhhays, 



I am glad to know that will try a fresh installation of Windows 11. Please let me know if the issue persists or if you were able to install Windows 11 successfully.



Regards,  

Deivid A.  

Intel Customer Support Technician


rhhays
Beginner
370 Views
You misunderstood. I cannot do a fresh install. I simply see that the instructions i. The link are for a fresh install. I still have the issue because I need to upgrade and keep all files and apps.

What else can I try?
DeividA_Intel
Moderator
335 Views

Hello rhhays, 



I understand your situation. In this case, you can try to back up your files and perform the fresh installation or you can get in contact with Microsoft to confirm the proper steps to upgrade to Windows 11 from Windows 10.



Regards,  

Deivid A.  

Intel Customer Support Technician


DeividA_Intel
Moderator
297 Views

Hello rhhays,  


 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


rhhays
Beginner
287 Views
Sadly it’s still an issue and Microsoft has not yet been helpful. It’s a strange issue.

Thanks for checking.

Richard
DeividA_Intel
Moderator
271 Views

Hello rhhays, 



I am sorry to know that the issue continues. I will check this internally to check if we have any further instructions for you. As soon as I have any information I will let you know.



Regards,  

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
251 Views

Hello rhhays, 



Based on the research performed, even though the Intel® NUC 11 Performance kit - NUC11PAHi7 is compatible with Windows 11 for upgrade issues the support is provided by Microsoft.


I recommend you keep checking with Microsoft for support.



Regards,  

Deivid A.  

Intel Customer Support Technician  



rhhays
Beginner
234 Views

Realtek* High Definition Audio Driver for Windows® 10 64-bit and Windows® 11 for the 11th Generation Intel® NUC11PA[x]

I installed this driver and the Windows 11 installation completed successfully!  Took a long time to figure this one out.
 
Thanks for your help.
 
Richard
Reply