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12759 Discussions

NUC11PAH not displaying function hotkeys at POST

IronRod
Novice
538 Views

Despite having the options set in the BIOS (BIOS.jpg), the function hotkeys are never displayed during POST (see POST1.jpg and POST2.jpg).  This was happening with 0041 (the original firmware rev) and I just updated to 0048 (the latest available) and it hasn't improved.  I tried unchecking and re-checking the "POST Function Hotkeys Displayed" option but that didn't change the behavior.

0 Kudos
12 Replies
AlHill
Super User
533 Views

Turn off Secure Boot and see if the function keys are displayed.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

IronRod
Novice
528 Views

Yes, disabling secure boot caused the display of the fkeys to appear.  Of course, I got the "Bitlocker" message at OS boot requiring entry of the key or to enable secure boot again.


Thanks for that tip.  Interesting, though, 'cause I wouldn't have expected that to be related.  Seems odd...  But, I guess I revert to just putting a label on the body of the NUC so I can remember which keys are which.  Which brings up the old, "Why can't the BIOS Fkeys be standardized across vendors?"  Some want delete, some want F2, I can't keep them all straight.

AlHill
Super User
520 Views

With Sercure Boot on, even though the keys are not displayed, they will still work.

I have seen bios updates lately correcting this display issue.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

IronRod
Novice
517 Views

Yes, understood; I have been able to use them.  The issue was the discrepancy between instructing the BIOS to display them and the fact they don't display.

DeividA_Intel
Moderator
450 Views

Hello IronRod,


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Performance kit - NUC11PAHi3.

Before we continue further, I would like to know if the issue with the BIOS function keys persists.


Regards,
Deivid A.
Intel Customer Support Technician

 

IronRod
Novice
439 Views

Yes, the issue still occurs but, to clarify, the Fkeys work but, despite having set the BIOS to show the Fkey actions during POST, they do not display unless the firmware (FW) has "Secure Boot" disabled.  Obviously, that is not preferable -- especially on Windows system where it is pretty much essential these days.  Plus, there is nothing in the options to set the Fkey display that indicates "Secure Boot" must be disabled.  Given that, this seems like a defect in the FW.

 

So, the solution would be to fix this FW so that "Secure Boot" can be enabled and still set the options to display Fkeys during post -- as indicated has been done in other FW by an early respondent.

IronRod
Novice
439 Views

[DELETE]

DeividA_Intel
Moderator
387 Views

Hello IronRod, 


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
349 Views

Hello IronRod, 



Thanks for your patience. In this case, I would like to let you know that the issue will be resolved in the 49 BIOS that is currently under validation.


This update is targeted to be released in December if no issues are found.



Best regards, 

Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
337 Views

Hello IronRod, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


IronRod
Novice
331 Views

No, if this is resolved in 49, I will apply that once it becomes available and retest.  Thanks.

DeividA_Intel
Moderator
319 Views

Hello IronRod, 



Thanks for the confirmation. I will proceed to close this thread since the issue will come on BIOS version 0049. However, you can open a new one in case you need further assistance or face any issue related to our products.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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