NUC11PAHi3: and now I get frequently "no signal" when I wake it from hibernation!

fommof · ‎10-04-2022

And the issues keep piling up, so from this https://community.intel.com/t5/Intel-NUCs/NUC11PAHi3-can-t-wake-or-turn-on-with-power-button-from-sleep-or/td-p/1410071 we went to this (and I submit a new question because the previous thread has stopped being monitored):

Hi Jean, just a heads up, remember the last drivers you suggested me to try out?

Well, those must have broken something because now I am getting "no signal" messages when I wake up the pc from hibernation!!! I hadn't use the PC for 10 days or so but now I am getting this message almost 6/10 times!

I followed your guide to uninstall those drivers (and install my last good ones 31.0.101.3222, they were just fine with the hibernation), of course there was nothing in the uninstall list but anyway, I managed to installed the ones I didn't have similar issues with.

No the only thing I can do is wait and try it for a few days to see if at least those "no signal" thing is gone. If not I am afraid I will have to either RMA the bloody thing (provided you will NOT send me a refubrished replacement, I bought this brand new, and I wouldn't take anything less than that) or lose even more time and install everything from scratch, NOT knowing which are the best drivers at the time being for my issues.

Thanks in advance,

Nick

Steven_Intel · ‎10-05-2022

Hello fommof,

Thank you for posting on the Intel® communities.

In order to help you with the issue, please provide the following information:

When the No signal message shows up, do you need to restart the NUC in order to get it to work?

Based on the previous thread, we recommended you to initiate an RMA process, even though we cannot assure you this is 100% a hardware issue, since it is needed to perform a clean OS installation and maybe other steps to ensure that.

Since processing the RMA would be the less troublesome option for you, we are glad to help you with that.

Best regards,

Steven G.

Intel Customer Support Technician.

fommof · ‎10-05-2022

Hello Steven,

So far I've only tried to disconnect and connect the HDMI cable (and it worked), so, no restarts whatsoever, not yet anyway. I've uninstalled the latest drivers you had recommended (which caused this specific issue) and installed back the older ones which was just fine (for hibernation that is). Now I need some time to verify that the "no signal" issue has gone (or not, I really don't know anymore).

Regarding the RMA, like I said, If you guarantee me that I will get a brand new PC and NOT a refurbished one then I might pull the trigger and get on with it because honestly, of all the laptops, PCs etc.I've owned the last 40 years, this one is the most problematic (and without a good reason, good god, it's 2022, I didn't have to deal with these sleep/wake up/no signal issues not even 20 years ago).

Thanks in advance,

Nick

Steven_Intel · ‎10-07-2022

Thank you for your response.

Regarding the RMA, we cannot guarantee the replacement will be new or refurbished, we cannot even guarantee it will be a replacement or a refund, since it will depend on the availability at the moment.

We are going to work on the issue and as soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

fommof · ‎10-07-2022

Thanks Steven, but you do see my point, right?

Why do I even want to start an RMA that I don't even know how it will play out? I've already lost a lot of time and energy and that NUC isn't exactly cheap around here, and I don't even know if an RMA will solve any of my issues or if it will cause me more.

Let me know if you have any ideas, I am still testing the previous drivers, so far, so good (in terms of the hibernation/out of sync issue).

Nick

fommof · ‎10-08-2022

And I just got the "no signal" again, this time NOT after hibernation, I had just switched off the screen to let it download something for a few hours...

Unbelievable! Absolutely ridiculous! I had to connect and disconnect the HDMI cable on both sides (screen's and NUC's) and even try (again) the other HDMI input on the screen...

For the love of God, I've been using, assembling, setting up systems for 40 years now, sorry Intel, that's unacceptable.

You know what, I've had it! If you offer a refund, I'll gladly take it! Several issues since day one and I am still dealing with a bunch of them after almost three months!

Nick

PS: and no, the "Turn off screen after X minutes" was disabled since day 1 so it's not that.

Steven_Intel · ‎10-10-2022

Thank you for the information.

I understand this is definitely not what you expected of this product, we are sorry for any inconvenience this may have caused. At this point, we believe the best option would be to initiate the warranty process. Please contact Intel Customer Support to initiate the RMA process (not available through forums):

U.S. and Canada: Intel Customer Support

https://www.intel.com/content/www/us/en/support/contact-support.html

Europe, Middle East, and Africa: Intel Customer Support EMEA

https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

Asia-Pacific: Intel Customer Support APAC

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

Latin America: Intel Customer Support LAR

https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Steven G.

Intel Customer Support Technician.