NUC11PAHi5 - Stopped Sleeping - After Update Preview for Win 10 - KB5017380

[djbxyz]

Just informational, not a question:

2 days ago, I did a clean install of Win 10, flashed updated Bios via USB PATGL357.0048.2022.0801.1148, made sure I reset default settings,  etc.  All working fine.

Last night ( I should know better ) I installed the MS Update:

Optional quality update available

2022-09 Cumulative Update Preview for Windows 10 Version 21H2 for x64-based Systems (KB5017380)

The NUC quit sleeping!  Yes, usual reboot, etc, but it would not sleep anymore.  The monitor would shut down but the NUC wouldn't sleep.

So, I uninstalled the update!

Guess I'll wait till MS forces on me

All working fine again.

fyi.

[DeividA_Intel]

Hello djbxyz,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Performance kit - NUC11PAHi5.

Before we continue further, I would like to confirm if you are provided feedback about the issue that you had with the Windows update or if you need further support.

Please let me know how you would like to proceed.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[djbxyz]

Hello Deivid, I was just going to come back here.  The "no sleeping" on this NUC has returned.  I'm stumped and have been doing a lot of looking on various Intel sites, etc.   Could be the Memory, Driver, Win 10 Update, doubt the Samsung SSD, or....   I've tried different vid drivers, dp monitor, hdmi, usb mouse, bluetooth mouse, etc. etc.   And, 3 fresh Win 10 installs.  It sleeps for several reboots, then simply stops with no specific "obvious" change in updates.    Something is happening, but not obvious to me.

My dilemma is, I made 2 of these at the same time, 3 weeks ago.  One for me, and one to have as exact duplicate, for my 80 year old Aunt.  Hers now, does not sleep either.   She lives 900 miles away...    I have now, re-duplicated my NUC, to be the same machine she has, and I'm finished trying to figure this out.

I have 2 choices, a/  try to debug this, then try to remotely fix hers, which if I reboot and can't get in via teamview, that's not good or b/ live with it.  I chose to live with it, as other than not going to sleep, this NUC functions perfectly.   Quite frankly, I'd rather have her NUC always awake anyway!

No further assistance is needed, but maybe when I go visit her in person, I may look again for a solution.

Thank you for your assistance in these forums,

Sincerely,

Dan

[DeividA_Intel]

Hello djbxyz, 

I am sorry to know that the issue with the sleep mode continues. I can try to investigate further, however, I will need you to confirm if you want to close the thread or if you would like to continue.

Please let me know how you want to proceed.

Regards,  

Deivid A.  

Intel Customer Support Technician

[djbxyz]

Actually Deivid, after 6 more re-installs of Win 10, I think I'm narrowing down the issue...  I'm a bit persistent ...

Quick question, as I go through this.

After looking at this thread:

https://community.intel.com/t5/Intel-NUCs/Intel-NUC-Software-Studio-Error/m-p/1349389

and also seeing I have that same problem - The Windows Store APP, "Intel NUC Software Studio" must be removed during my testing process.  Why do I need this Nuc Software Studio???  It seems the primary purpose is to adjust LED's, Performance Level, and Fan Speed - which All can be done in the BIOS I see.  Personally speaking, software that messes with BIOS settings is usually a problem.  If that is all it is, to adjust these things, then I see no need for the Program.

I see here:

https://www.intel.com/content/www/us/en/products/sku/205040/intel-nuc-11-performance-kit-nuc11pahi5/downloads.html

There is the "Intel NUC Software Studio Service for Intel NUC Products",  version 1.17.33.0 that "replaces" the Windows Store APP - "Intel NUC Software Studio"

Question:    After installing, I can't even find it to uninstall from Programs, and there is no startup Icon anywhere.  What does this do, and why would I need it?  I would prefer to simply not have it if it has no important purpose.

1 More question.  "Intel Aptio V UEFI Firmware Integrator Tools"   This looks like something I Do NOT need either.  Looks to be for business application deployment.  These NUC's are home PC's.  I do NOT need, correct?

Thank you.

Dan

edit/ps - Looks like I will visit my Aunt to fix her non-sleeping NUC in Nov.  And, my initial testing does show that this issue is Network driver related, thus I must be onsite to fix it for her.

[DeividA_Intel]

Hello djbxyz, 

Thanks for your response. In this case the "ntel® NUC Software Studio Service" is just the driver for the app that can be downloaded from the Microsoft Store, this is not a must and you do not have to install it if is not needed.

Also, the "Intel® Aptio* V UEFI Firmware Integrator Tools" is not a must either since this driver helps to change the Logo, etc. of Intel® NUC AptioV-based products.

Please let me know if you have any questions or if you need further support.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[djbxyz]

Thank you Deivid, perfect.  I'm trying to isolate the issue so I can ask a smart question

Reverting,

[djbxyz]

Hello Deivid, after several more re-installs, the sleep issue seemed to have something to do with Win10 auto-bitlocking the ssd evo 960.  

I've unbitlocked everything, sleep works, and I'm done fiddling with this, it works.  Time to move on.

Please close this thread and Thank You for your info on the NSSServices.

Take care,

Dan

[DeividA_Intel]

Hello djbxyz, 

Thanks for your response. I do appreciate the information provided, this may help anyone that is facing this same issue.

I will proceed to close this thread as you requested, however, you can open a new one in case you need further support or if you experience any issues with our products.

Thanks for your time.

Regards,  

Deivid A.  

Intel Customer Support Technician