NUC11PAHi5 crash and reboot after install the drivers

[Aaron229]

I have just buy a new NUC11PAHi5, and just install all the drivers (by Intel Driver & Support Assistant ), then windows will crash and reboot in 1 or 2 minutes.  

Even I reinstall the system, but if I install all the drivers, the system will also crash and reboot in 1 or 2 minutes. I don't know what's the problem.

anybody can help?

[LeonWaksman]

Hi @Aaron229 

Before using Intel DSA for driver installation, you should download and install manually Chipset Device Software and the Management Engine Driver. Reboot your NUC and only then run the Intel DSA for driver update.

Leon

[Aaron229]

Thanks for your reply, I just follow your steps to re-install the windows and drivers, but the crash and reboot happen again.

To find out the problem, I install the driver one by one, and I found that the problem was caused by the 'Realtek card reader driver', if I install this driver, the system will crash and reboot in 1 minute, however if I do not install it, there will be no problem. 

[Aaron229]

Hi, @LeonWaksman

Thanks for your reply, I just follow your steps to re-install the windows and drivers, but the crash and reboot happen again.

To find out the problem, I install the driver one by one, and I found that the problem was caused by the 'Realtek card reader driver', if I install this driver, the system will crash and reboot in 1 minute, however if I do not install it, there will be no problem. 

[LeonWaksman]

Hi @Aaron229 

1. In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

2. Is your BIOS updated to the latest version 0039?

3. Since I don't have Panther Canyon NUC to test this, may be Mitch  @MRoss5200 will help.

Leon

[Aaron229]

Hi, @LeonWaksman 

Thank you very much for the help. 

The NUC is working now with the help of the local distributor. They told me to update the BIOS to 0039, and before use the DSA, I need to wait until the windows install the all the drivers automatically, and update the windows to the latest version, then use the DSA install the rest drivers