NUC11PAHi5 will not wake from sleep

[tstob1]

I updated the NUC to the current 0046 bios from the "Pulled" BIOS.

when the NUC sleeps the monitor will not come back without holding the power button in and hard reboot. using HDMI to the monitor.

in the device manager says graphics driver is 30.0.101.1660

in Apps list  Intel graphics is not listed, so no way to uninstall. I tried to install the "Older better" 30.0.101.1069 driver and get "A newer driver is installed do you want to force this install"

should I use a graphics driver uninstaller like DDU? 

NUC has never worked well since the beginning, always have to hard reboot. 

Update:

used DDU to uninstall the newer driver and installed the older driver and now it seems to come back from sleep after testing set to 1 minute. fingers crossed. 

how do I keep Windows update from installing a newer driver? when will install release a fix for the driver?

[Alberto_R_Intel]

tstob1, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it? (For warranty purposes)

What is the model of the monitor?

Are you using adapters/converters to attach the screen to the computer?

Was the Intel® NUC waking up from sleep without any problems before?

Did you make any recent hardware/software changes, besides the BIOS update to 0046, that might cause this issue?

You mentioned that you install an older driver and now the issue seems to get fixed after that, by any chance do you remember that driver's version?

Does the problem happen at home or in the work environment?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello tstob1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello tstob1, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician