NUC11PAHi7 Modern Standby Issues - "bootable device has not been detected" and front LED issues

[adprom]

Have just bought a NUC11PAHi7 NUC. Have experienced some of the same issues that have been detailed in other threads with the previous generation NUCs which appear to be related to the modern standby mode.

In particular, the following behaviour has been noted:

1. On wake from standby, the "a bootable device has not been detected" error

2. Sporadic sleep behaviour generally

3. After waking from standby the HDD LED remains disabled and the power LED is blinking slowly like it is still in sleep mode.

Have performed firmware upgrades multiple times, it is a fresh W10 Pro install with all of the latest drivers, including chipset updated to the latest versions.

It seems that this is as simple as buggy behaviour related to the modern standby function which is frustrating as it does not seem it can be fixed by the end user at this stage.

[LeonWaksman]

Hi @adprom 

The Modern Standby, never worked good for me and in NUC FN I've changed the Sleep Type from default "Modern Standby" to "Legacy S3 Standby". Now, in NUC FN, every thing is back to normal.

So, if you want to try this solution (i.e. changing the Sleep Type tp Legacy S3 Standby), I describe the method to try it. In the beginning  I want to advice you to prepare full backup of your drive before starting, to protect your data in case that something goes wrong.

After preparing backup, put your system into SAFE Boot mode:

1. While in Windows, press Windows key + r. Run msconfig
2.  Chose Boot tab and check Safe boot. Reboot your system. The computer will reboot in SAFE mode.

Since in NUC PA, there is no option in BIOS to changing the Sleep Type, use the procedure described in reddit blog: Getting back S3 sleep and disabling modern standby under Windows 10

After updating the registry, per the above procedure, restart your NUC (still in SAFE Mode). Once NUC reboots, set the boot mode back to NORMAL:

1. While in Windows, press Windows key + r. Run msconfig
2.  Chose Boot tab and uncheck Safe boot. Reboot your system. The computer will reboot in NORMAL mode and Legacy S3 Standby.

Leon

[adprom]

Legacy S3 Sleep has been removed from the 11th gen NUCs altogether.

[LeonWaksman]

Please read my post again and the linked post in reddit blog.

Leon

[adprom]

You are not listening. Intel has specifically removed S3 sleep from the 11th gen NUCs. I know what I am doing.

I also do not thinking having to hack together registry changes is a well advised or supportable solution. It is basically a hacky workaround for an issue Intel need to sort out with their firmware and drivers.

I don't think linking to a Reddit registry hack is well advised. It certainly is not a solution.

[ClariceStarling]

I'm moving to the reddit blog ... they don't have so many rules!

[Alberto_R_Intel]

adprom, Thank you for posting in the Intel® Communities Support.

Just to let you know, we will do further research on this matter in order to try to find a possible solution for this problem, for us to be able to do that, please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[adprom]

Hi Albert,

I have submitted the SSU report as you have requested. I have added it at a comment to the support ticket and added as an attachment.

Kind Regards,

Adam

[intcnucsuxhard]

I don't think our friends at Intel have a clue how widespread this issue is 

[TenGA]

Second!

[Alberto_R_Intel]

Hi adprom, Thank you very much for providing the SSU report.

We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Ronny_G_Intel]

Hi @adprom 

We are still investigating this issue and trying to consistently replicate it for proper debugging.

Please keep in mind that this may take additional time, I will get back to you as soon as possible.

Regards,

Ronny G

[Ronny_G_Intel]

Hi @adprom 

We are still investigating this issue and need to confirm a couple of items:

1. How are you waking up the system from Modern Standby? Power button or USB Keyboard/Mouse?
2. If you are waking up the system by using a USB keyboard or Mouse, were they connected before entering in sleep mode?

Regards,

Ronny G

[adprom]

Hi,
Waking up is mostly keyboard, but sometimes via the button. Yes, the keyboard and mouse remain connected.

The LED sleep behaviour is particularly curious as it does not seem to accurately remember or recognise the state still pulsing like it is asleep after it has woken up.

[Alberto_R_Intel]

Hello adprom, I just received an update on this matter.

The latest BIOS version 0041 is now available at Intel® Download Center and addresses this issue. Please install it using the F7 method or the BIOS recovery method and once you get the chance, please let us know the results:

https://www.intel.com/content/www/us/en/download/19694/bios-update-patgl357.html?wapkw=nuc11pahi7

https://downloadmirror.intel.com/648061/PA_0041_ReleaseNotes.pdf

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello adprom, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello adprom, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician