NUC11PAHi7 Often Get Blurred Screen And Crash

NUC11PAHi7_aUser · ‎07-10-2021

My NUC11PAHi7 product often get blurred screen and crash when it runs about half an hour,especially when I am using the graphic card in a hard way,for example,watching videos or playing games.I tried to reinstall the system and reinstall all hardware driver from the official website intel.cn.But it didn't work. Are there any NUC11PAHi7 users have seen the same problem like mine,or some ways to solve the problem?

Thanks.

DeividA_Intel · ‎07-13-2021

Hello NUC11PAHi7_aUser,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

· To save your scan, click Next and click Save.

2. Is this issue recent? If so, when did it start?

3. Have you tried with different RAM and SSD?

4. Have you updated your operating system?

5. Have you updated the BIOS?

6. Have you received a blue screen of death?

Regards,

Deivid A.

Intel Customer Support Technician

NUC11PAHi7_aUser · ‎07-14-2021

Thanks for your reply,I return my NUC product to the distributor and they will take it back to INTEL and fix it.I'd like to try your ways to solve the problem if they can't repair it.

DeividA_Intel · ‎07-14-2021

Hello NUC11PAHi7_aUser,

Thanks for the update.

I do appreciate that you let me know that you returned the NUC to the distributor for a fix or replacement. If you have any issue with the replacement do not hesitate to open a new thread to get appropriate support.

Regards,

Deivid A.

Intel Customer Support Technician