NUC11PAHi7 board's 3D CAD missing from intel website (NUC11PABi7)

[SamSX]

Hi All,

we are currently using "NUC11PAHi7" as our next product prototype.

By referring to here (https://ark.intel.com/content/www/us/en/ark/products/205073/intel-nuc-11-performance-kit-nuc11pahi7.html), the model number of "NUC11PAHi7" motherboard is NUC11PABi7.

However, I cannot help but notice that, the corresponding motherboard (NUC11PABi7)'s 3D CAD model is missing from  Intel's website:
https://www.intel.com/content/www/us/en/support/articles/000006820/intel-nuc.html

Please update the website to include the STEP file of the mentioned product, thank you.

Sincerely,
Sam

[DeividA_Intel]

Hello SamSX, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[SamSX]

Hi Deivid,

Thank you for replying. Is there any update on this issue? We are still waiting for this critical CAD model to continue our development.

Please let me know if there is any update on this, thank.


Sincerely,
Sam

[SamSX]

@DeividA_Intel 

Sorry for asking again, but is there any update on this?

Thank you.

Sincerely,
Sam

[SamSX]

Hi @DeividA_Intel,

Its been days, may I know if there is any update on this?

[SamSX]

Hi @DeividA_Intel 

Its been one and half week since I posted this question, this is an blocking issue for our development process.

Are there any update on the issue? Is Intel not going to release the CAD model for NUC11PABi7?


At this point any related update would be helpful.
What was the internal response when you contacted them?

Thank you.

Sincerely,
Sam

[DeividA_Intel]

Hello SamSX, 

I am so sorry for the long wait. Based on the investigation performed, this is the information that we have for you:

1. NUC11PAQi70QA is the same as NUC11PAQ
2. NUC11PABi7 is not the same as NUC11PAQi70QA or NUC11PAQ because NUC11PABi7 is a board but the other two are NUC Kit. The board drawing for NUC11PABi7 is not provided because it is not for sale
3. NUC11PAHi7 is the same as NUC11PAH. The only difference between the NUC kit is tall and short which are H and K.

If you have any doubts, just let me know.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[SamSX]

Hi @DeividA_Intel 

Unfortunately, I believe you might have misread our post.
We are NOT looking for any NUC11PAQi70QA/ NUC11PAQ  information.

The NUC that I have is [Product code:SWNUC11PAHi7000   Model: NUC11PAH] , its motherboard is [NUC11PABi7], according to intel.

I bought it online and I am holding it in my hand right now, Serial number is G6PA21200283.

==========
All we want is the 3D CAD model for this NUC's motherboard (which is NUC11PABi7). But it is not found on intel's website
https://ark.intel.com/content/www/us/en/ark/products/205073/intel-nuc-11-performance-kit-nuc11pahi7.html

Please provide the 3D CAD model for this NUC motherboard,. it is missing from the intel's website.

[SamSX]

@DeividA_Intel 
To provide more information, we are trying to use the motherboard of this NUC to build our own robot.
And we will need to remove the case of this NUC and use its motherboard only.

All other NUC model provide their motherboard 3D CAD, https://www.intel.com/content/www/us/en/support/articles/000006820/intel-nuc.html 

But the motherboard 3D CAD for [Product code:SWNUC11PAHi7000 Model: NUC11PAH] is missing from the site. Please provide the STEP file.

[SamSX]

@DeividA_Intel 
For example, in our previous version of product, we uses [Product codeL BXNUC10i7FNH1  model: NUC10FNH].

And we are able to follow the information 
and get its motherboard 3D CAD, which is [NUC10i7FNB] from Intel webiste.


===============================
But this time for [Product code:SWNUC11PAHi7000 Model: NUC11PAH],
when I try to follow the official information ,to find the mentioned motherboard 3D CAD [ NUC11PABi7 ],  there is NO 3D CAD model for it. This piece of information is simply missing from the website.

Please fix this and provide the 3D CAD model for it, thanks. 


=====
Again, we are NOT trying to get [Intel® NUC kit Drawings],  we are trying to get [Intel® NUC Board Drawings] 3D motherboard CAD for [Product code:SWNUC11PAHi7000 Model: NUC11PAH], which is [ NUC11PABi7 ].

[DeividA_Intel]

Hello SamSX, 

Thanks for your response. Based on the new information I will try to check once more to confirm if we have any further information for you.

I will let you know as soon as I have any information available.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Ronny_G_Intel]

Hi @SamSX

I am using this post: Cannot find 3D motherboard CAD for NUC11PAHi7 --> https://community.intel.com/t5/Intel-NUCs/Cannot-find-3D-motherboard-CAD-for-NUC11PAHi7/m-p/139736 to escalate this issue up to the NUC Product Team, you are also part of this conversation so in order to avoid effort/issue duplication I would recommend closing this issue.

Let me know your comments.

Regards,

Ronny G

[John8611]

push

[SamSX]

@Ronny_G_Intel 

Hello, it's been weeks since I opened this post, and after two weeks, I am still waiting for the 3D CAD file...

I don't think it is fair to close/combine my request and stop all current on-going checking/query progress,  just because someone else asked a similar question two weeks later.

Thank you.

Sincerely,
Sam

[DeividA_Intel]

Hello SamSX, 

Thanks for your response. I would like to let you know that we are currently investigating this particular issue and is being reviewed by our NUC Product Team.

Since this issue is being reviewed in a different thread and to avoid effort/issue duplication I will proceed to close this thread. However, please keep an eye on the thread used by Ronny_G_Intel to be updated on this request.

thread: https://community.intel.com/t5/Intel-NUCs/Cannot-find-3D-motherboard-CAD-for-NUC11PAHi7/m-p/139736

Thanks for your time and comprehension.

Regards,  

Deivid A. 

Intel Customer Support Technician