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NUC11PHBi7 Thunderbolt Wake From Sleep Issue




My NUC refuses to wake or recognize my monitor, connected via Thunderbolt port,  once the PC and monitor got to sleep. When I move the mouse or hit a button on my keyboard the PC wakes up, but the monitor remains in Sleep state. Unplugging the thunderbolt cable and reconnecting it does not help. The only way it recognizes the monitor again is via a hard reboot by holding down the PC power button. 

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2 Replies

Hello TzaddiKatamar,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

  • When did the issue start? Was there any change in the system before the issue started?
  • Is it possible to try a different Thunderbolt cable or another connection type?

As well, please perform the following steps and let me know of the outcome:

  1. Press F2 during boot to enter BIOS Setup.
  2. Press F9 to set defaults.
  3. Press F10 to save and exit BIOS.

  • If loading defaults BIOS does not help, check the power sleep states on the NUC's BIOS:

  1. Advanced > Devices > Onboard Devices > Auto Turn On TV > Select "From S3/S4/S5 Boot". TV turns on when Intel® NUC is powered on or resumes from S3/S4/S5 state.
  2. Advanced > Power > Secondary Power Settings (Right Section) > Deep S4/S5 > Select Disabled. Disable to allow to wake up from other methods besides the power button.
  3. Advanced > Power > Secondary Power Settings (Right Section) > USB S4/S5 Power > Enabled. Enable the USB Port power in S4/S5 state.
  4. Advanced > Power > Secondary Power Settings (Right Section) > Wake on USB from S5 > Enabled. Enable Wake on USB from S5 state.

Best regards,

Steven G.

Intel Customer Support Technician.


Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.