NUC11PHBi7 no video output after update BIOS ver 0065

[brokenway]

升级到0065BIOS以后无法使用USB-C显示器。

Thunderbolt™ Controller：1.41.1193.0

Intel® Iris® Xe Graphics：30.0.101.1191

BIOS Ver：PHTGL579.0067.2022.0224.1356

NVIDIA GeForce RTX 2060：30.0.15.1215

Microsoft Windows 11：22000.593

[Jean_Intel]

Hello @brokenway

Thank you for posting on the Intel️® communities.  

I want to confirm some information to have better insight into your issue, so please provide me with the following:

Are you using a straight-through cable, i.e, USBC to USBC?

Have you tried another monitor or USBC cable?

Does your unit work as expected using another video output such as HDMI?

Create a report using the Intel System Support Utility (Intel SSU)  

• Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...)

• Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 

• Click on the menu where it says: "Summary" to change it to "Detailed View." 

To save your scan: click on "Next"; then "Save." 

I am looking forward to hearing from you.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello @brokenway

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello brokenway,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.

[brokenway]

Are you using a straight-through cable, i.e, USBC to USBC?  -- YES

Have you tried another monitor or USBC cable?  -- YES

Does your unit work as expected using another video output such as HDMI? -- YES