NUC11PHBi7 software update Intel Ethernet (LAN) Network driver update fails

[toddbud]

The 

Intel® Driver & Support Assistant

reports 

1 software update available

Intel® Ethernet (LAN) Network Connection Driver for the 11th Generation NUC Products for Windows® 10 64-bit and Windows* 11.

When I press install, Windows asks if I want the app to change this device.  I press yes.  It goes back to the windows screen, the browser refreshes, and voila, the same software update is available.

Any ideas, the notification is driving me crazy!

[AlHill]

Tell IDSA to ignore the update.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

[toddbud]

Thanks, I like having the notifications to remind me to keep drivers up to date, but I did go to the settings and made it a silent notification.  

[DeividA_Intel]

Hello toddbud, 

Thank you for posting on the Intel® communities. I understand you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Can you take a picture of the notification from Intel® Driver & Support Assistant (Intel® DSA)?

3. Which browser are you using?

4. When did you notice the issue?

5. Have you tried to install manually the driver?

6. What is the version that Intel® Driver & Support Assistant (Intel® DSA) is asking you to update to?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[toddbud]

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• See Attached

2. Can you take a picture of the notification from Intel® Driver & Support Assistant (Intel® DSA)?

When you press install, it goes through some op sys motions like asking: "Do you want to allow this app to make changes...." then the browser refreshes back to the same notification.

3. Which browser are you using?

Chrome 

4. When did you notice the issue?

A few weeks ago.

5. Have you tried to install manually the driver?

Yes, downloaded LAN-Win10_Win11-1.0.2.14.zip and installed it on 2022-02-18.  Current Driver Version:

6. What is the version that Intel® Driver & Support Assistant (Intel® DSA) is asking you to update to?

Intel DSA:

LAN DRIVER:

Description: This download record installs Intel® Ethernet (LAN) Network Connection Driver for the 11th Generation NUC Products for Windows® 10 64-bit and Windows 11*.

Version: 1.0.2.14

Release date: January 9, 2021

Size: 297.67 KB

[DeividA_Intel]

Hello toddbud, 

Thanks for all the information provided. Before we continue further, I would appreciate if you try the following first:

1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool and then reinstall it:

• Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t
• Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

2. Try with a different browser.

3. Clear the browser cache and close the browser.

4. Try to install the driver manually:

• Driver: https://www.intel.com/content/www/us/en/download/19711/intel-ethernet-lan-network-connection-driver-for-nuc11tn.html

Please let me know if the issue persists.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[toddbud]

1. I unstalled the DSA using DSAUninstaller.exe from the link you supplied.  I have attached the log file below.

2. I installed the DSA from the link you supplied.  I have attached the log files below. 

3. I ran the DSA and tried to install the driver.  This did not fix the problem, when you run DSA again you get:

4. If you read my previous detailed message you would have seen that I already tried installing manually, and that didn't work, but to satisfy your curiosity I tried again. As you can see that did not work, the driver version is still 1.0.2.6, not 1.0.2.14:

and the DSA still indicates the need to update the driver:

I hope this helps....

[toddbud]

PS I tried clearing browser cache and I tried it with both Edge and Chrome browsers.

[DeividA_Intel]

Hello toddbud, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Ronny_G_Intel]

Hi everyone,

I really apologize for the inconvenience, we found that the Intel® Driver & Support Assistant (IDSA) version value was set incorrectly in our internal tool. We made the update, resubmitted it, and it should be working correctly in a few hours (the time it takes for the servers to replicate the new changes).

Please try it again in 24hrs and let me know if you still see issues when running the IDSA scanning.

Regards,

Ronny G

[toddbud]

It is still not working. The same thing happens.  See my previous post:

[calzon65]

The problem is still happening for me on an 11TNKi7.

I also followed Scott Pearson's instructions for manually updating the driver.  The update worked initially (yesterday I confirmed in device manager the new driver version 1.0.2.14 was installed) and ISDA said I did not need any driver updates, but when I checked today after a reboot, my LAN driver was back to version 1.0.2.6 and ISDA is saying I need to update the LAN driver again.

I ran IDSA and its the same garbage again ... driver downloads, I click Install and nothing.

You guys have a total mess on your hands, how about fixing this. Don't you see all the posts from customers.  Think of the thousands of customers who don't post and are wasting countless hours trying to sort through why IDSA is not working with this LAN update.

[DeividA_Intel]

Hello toddbud, 

I am sorry to know that the issue persists. I will check this behavior and let you know if we have any progress on this matter.

Thanks for your comprehension.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Ronny_G_Intel]

Hi everyone,

This issue has been really difficult to resolve and I have to apologize for the delayed responses and recommendations that may not have resolved this situation for everyone.

Please remove the LAN driver (including driver files) and reboot the system, Windows* should immediately update the driver and when you run IDSA, it should report that the system software is up to date.

Note: I would also recommend that you remove and reinstall IDSA, it will refresh its metadata e.g. will remove old alerts such as "This system is not compatible with Intel ARC*".

Regards,

Ronny G

[toddbud]

That worked for me.  Thanks, a lot Ronny G!

[DeividA_Intel]

Hello toddbud, 

I am so glad to know that you were able to fix the issue by following the steps provided. I will proceed to close this thread since the issue got solved, however, if you encounter any other issues do not hesitate to open a new thread to get proper support.

Thanks for your time.

Best regards, 

Deivid A.  

Intel Customer Support Technician