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NUC11PHKi7C no HDMI signal after setup.

Peter_Wohlfarth
Beginner
600 Views

Hey guys and girls.

I have bought a NUC11PHKi7C002 Enthusiast kit. I set it up with the following peripherals:

RAM:
2x16GB Corsair Vengeance DDR4 3200 Mhz 1.2V sticks.

SSD
1TB Sabrent Rocket NVME PCle M.2 2280 SSD.

Monitor, only used one at a time:
1. iiyama G-Master G2740QSU-B1 with the included HDMI cable
2. Some older ASUS monitor, I don't have the model atm, but 27' with the included HDMI cable
+ I also used a HAMA High-Speed HDMI cable, though Im skeptical if it is compatible as it is marketed as console exclusive.



After I hook up the NUC to power and to the monitor via HDMI-to-HDMI and press the power button, the monitor shows me "No HDMI signal detected" and turns to sleep soon afterwards. I also tried to get to the boot menu by hitting the F2, F10 and ESC key (Not at the same time) after turning the NUC on, but the boot menu did not show up. Interestingly the monitor returns from sleep to "No HDMI signal detected" when I pull off the HDMI cable while the NUC is still on. The blue light on the power button is blinking the entire time the NUC is on. Correct me, but this is supposedly what it should be doing when in the boot menu.

 

Any Ideas how to fix this or what I could've done wrong?

ty
Peter


*EDIT: Added trying to get to boot menu during start up.

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4 Replies
itsme
New Contributor I
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The power buton LED would be lit solid, if system did post successfully.  A flashing power LED points to some issues.
Pls check this page to determine the type of error to which the flashing power button LED refers.

 

I suspect that maybe one of the memory modules or the SSD have not been inserted properly. It could be a faulty memory module or some incompatibility.

 

UPDATE:

maybe  try booting w/o the SSD  to see if memory is OK. 
If that still fails, try only one memory module ( use upper memory slot).  Then check the other module as well.

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Steven_Intel
Moderator
531 Views

Hello Peter_Wohlfarth,


Thank you for posting on the Intel® communities.


Please let us know if you were able to match any of the blink codes provided in the article https://www.intel.com/content/www/us/en/support/articles/000005845/intel-nuc.html as recommended by @itsme.


Best regards,


Steven G.

Intel Customer Support Technician.



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Steven_Intel
Moderator
490 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Jean_Intel
Moderator
456 Views

Hello Peter_Wohlfarth,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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