NUC11TNB will Not Sleep or Screensave

[CH-UK]

Hi,

New NUC11TNBv5 with new Windows 10 Pro, full OS patch and even installed Intel Driver Support application which confirms all drivers up to date.

Will not go into screensaver (set at 5 mins) or screen off (10 mins) or power off (60 mins).  Machine just stays on.

Usual Power Troubleshooter, checking Windows Power Plan settings have no obvious options.

Machine WILL go to sleep fine manually from Start/Power/Sleep so it's not a core problem. Just Windows sleep timers think something is awake?

[AndrewG_Intel]

Hello @CH-UK

Thank you for posting on the Intel® communities.

We understand you have opened a chat with us and we will continue to help you through that channel now. We will therefore close this community case. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician

[CH-UK]

I asked the chat session if I could open a community ticket on the forums for public response !

I think as there was no immediate internal solution, asking for community input remains a valid course.

[CH-UK · Accepted solution]

It looks like it is a wireless mouse issue -- I have no idea why sleep worked with the previous PC this migrated from but swapping to a direct-cable USB mouse / kb fixed the issue